That detail emerged during a March 27 inspection interview that also surfaced something more troubling: the facility had no ethics or compliance policy.
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The medication was Santyl collagenase ointment, a topical enzyme treatment used to clean and manage wounds.
That was the finding federal inspectors documented after a May 2026 visit to the facility at 7660 Wyngate St.
She was transferred to the hospital on February 12, February 17, February 27, and March 11, 2025.
She could not explain the facility's policy on hand hygiene when removing and reapplying gloves.
The deficiency was cited as causing minimal harm or potential for actual harm, and affected a small number of residents.
When inspectors asked CNA E how often female residents received facial hair care, the answer was direct.
It was a copy of Tennessee's Chapter 1000-02, the Rules and Regulations governing Licensed Practical Nurses.
That was the situation inspectors found on the morning of March 18, 2025, inside a room at Crenshaw Nursing Home on South Longwood Avenue.
They had been posted that way for at least a week before a federal inspector noticed.
The Medicaid resource limit for a single person is $2,000.
For residents confined to bed, the call light is the one tool that connects them to help, whether they need to be repositioned, are in pain, or cannot breathe.