MT Pleasant Healthcare: Grooming Neglect Violations - TN
The woman's words, recorded during a March 2025 federal inspection, were plain: "I get it shaved when somebody does it for me and I need this hair done." The inspection report does not describe how long she had been waiting.
When inspectors asked CNA E how often female residents received facial hair care, the answer was direct. "I usually shave their face on shower day," the aide said. For residents who do not shower every day, that interval is the outer boundary of when grooming happens. The inspection report does not indicate how frequently shower days occur.
The finding was tagged at the level of minimal harm or potential for actual harm, and inspectors noted that few residents were affected. But the category of harm does not resolve what the inspection uncovered: a facility where a resident had to tell a federal inspector she needed her hair done because staff had not done it.
A second resident, identified in the report as Resident 19, was also flagged in connection with the grooming deficiency. She was admitted to the facility with Alzheimer's disease, Bipolar Disorder, Anxiety, and Major Depressive Disorder. Her most recent annual assessment showed a cognitive score of 13, placing her in the cognitively intact range. A quarterly assessment conducted later showed her score had dropped to 12, indicating moderate cognitive impairment. Both assessments documented that she needed substantial to maximal assistance for bathing and transfers, and at minimum supervision or a guiding touch for personal hygiene tasks.
That level of documented need means staff were already on notice that Resident 19 could not manage grooming independently. The care plan existed. The assessments existed. What the inspection found was the gap between what was written and what was happening.
Grooming is not a peripheral concern in long-term care. For residents who cannot bathe themselves, cannot manage a razor, and depend entirely on staff to maintain their appearance and hygiene, the frequency and consistency of that assistance is not a comfort issue. It is a dignity issue. Unwanted facial hair, for a woman who is aware of it and bothered by it, is a daily condition she has no means to address on her own.
The first resident's statement to inspectors carries that weight. She knew what she needed. She knew she was not getting it. She said so clearly, to someone with a clipboard, because that was the only avenue available to her.
MT Pleasant Healthcare and Rehabilitation is located on Hidden Acres Drive in Mount Pleasant, a small city in Maury County, Tennessee. The inspection was completed on March 20, 2025.
The inspection report does not describe what corrective steps, if any, were underway at the time inspectors were on site. It does not indicate whether the first resident received the grooming assistance she asked for before inspectors left the building.
She had been waiting. The inspection report does not say for how long.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Mt Pleasant Healthcare and Rehabilitation from 2025-03-20 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
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Last verified: November 2, 2026 · Our methodology
MT PLEASANT HEALTHCARE AND REHABILITATION in MOUNT PLEASANT, TN was cited for neglect violations during a health inspection on March 20, 2025.
When inspectors asked CNA E how often female residents received facial hair care, the answer was direct.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.