CARE ONE AT REDSTONE

πŸ“ 135 BENTON DRIVE, east-longmeadow, MA 01028 πŸ“ž 4135253336 πŸ›οΈ 254 beds

Overall Rating

⭐
1/5

Health Inspection

⭐
1/5

Staffing

⭐⭐⭐
3/5

Quality Measures

⭐⭐⭐
3/5

Inspection History Overview

103
Total Violations
10 years of data
$78,042
Total Fines
6 penalties
8
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2025 2 violations

Tag 0580 D Apr 3, 2025

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: May 2, 2025
Tag 0755 D Apr 3, 2025

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: May 2, 2025

2024 15 violations

Tag 0552 D Jun 6, 2024

Ensure that residents are fully informed and understand their health status, care and treatments.

βœ“ Corrected: Jul 16, 2024
Tag 0580 E Jun 6, 2024

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Jul 16, 2024
Tag 0645 D Jun 6, 2024

PASARR screening for Mental disorders or Intellectual Disabilities

βœ“ Corrected: Jul 16, 2024
Tag 0657 D Jun 6, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jul 16, 2024
Tag 0658 E Jun 6, 2024

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Jul 16, 2024
Tag 0685 D Jun 6, 2024

Assist a resident in gaining access to vision and hearing services.

βœ“ Corrected: Jul 16, 2024
Tag 0697 E Jun 6, 2024

Provide safe, appropriate pain management for a resident who requires such services.

βœ“ Corrected: Jul 16, 2024
Tag 0699 D Jun 6, 2024

Provide care or services that was trauma informed and/or culturally competent.

βœ“ Corrected: Jul 16, 2024
Tag 0756 D Jun 6, 2024

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Jul 16, 2024
Tag 0760 D Jun 6, 2024

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Jul 16, 2024
Tag 0761 D Jun 6, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Jul 16, 2024
Tag 0773 D Jun 6, 2024

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

βœ“ Corrected: Jul 16, 2024
Tag 0812 F Jun 6, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jul 16, 2024
Tag 0842 D Jun 6, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jul 16, 2024
Tag 0842 D Jan 17, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Feb 13, 2024

2023 22 violations

Tag 0622 E Nov 6, 2023

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

βœ“ Corrected: Nov 30, 2023
Tag 0623 E Nov 6, 2023

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

βœ“ Corrected: Nov 30, 2023
Tag 0584 D Feb 7, 2023

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Mar 20, 2023
Tag 0623 E Feb 7, 2023

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

βœ“ Corrected: Mar 20, 2023
Tag 0625 E Feb 7, 2023

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

βœ“ Corrected: Mar 20, 2023
Tag 0655 D Feb 7, 2023

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Mar 20, 2023
Tag 0656 E Feb 7, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Mar 31, 2023
Tag 0660 D Feb 7, 2023

Plan the resident's discharge to meet the resident's goals and needs.

βœ“ Corrected: Mar 20, 2023
Tag 0684 G Feb 7, 2023

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Mar 20, 2023
Tag 0686 G Feb 7, 2023

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Mar 20, 2023
Tag 0687 D Feb 7, 2023

Provide appropriate foot care.

βœ“ Corrected: Mar 20, 2023
Tag 0689 D Feb 7, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Mar 20, 2023
Tag 0690 E Feb 7, 2023

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Mar 20, 2023
Tag 0692 G Feb 7, 2023

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Mar 20, 2023
Tag 0725 F Feb 7, 2023

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

βœ“ Corrected: Mar 20, 2023
Tag 0726 E Feb 7, 2023

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

βœ“ Corrected: Mar 20, 2023
Tag 0755 E Feb 7, 2023

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Mar 31, 2023
Tag 0758 E Feb 7, 2023

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Mar 20, 2023
Tag 0761 D Feb 7, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Mar 20, 2023
Tag 0804 E Feb 7, 2023

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

βœ“ Corrected: Mar 20, 2023

2022 2 violations

Tag 0880 F Jan 20, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: Feb 4, 2022
Tag 0882 D Jan 20, 2022

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

βœ“ Corrected: Feb 4, 2022

2021 14 violations

Tag 0880 E Sep 15, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: Oct 11, 2021
Tag 0886 E Sep 15, 2021

Perform COVID19 testing on residents and staff.

βœ“ Corrected: Oct 11, 2021
Tag 0887 D Sep 15, 2021

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

βœ“ Corrected: Oct 11, 2021
Tag 0580 D Apr 13, 2021

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: May 17, 2021
Tag 0607 D Apr 13, 2021

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Dec 4, 2020
Tag 0656 D Apr 13, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: May 17, 2021
Tag 0686 D Apr 13, 2021

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: May 17, 2021
Tag 0690 D Apr 13, 2021

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: May 17, 2021
Tag 0691 D Apr 13, 2021

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

βœ“ Corrected: May 17, 2021
Tag 0695 D Apr 13, 2021

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: May 17, 2021
Tag 0761 E Apr 13, 2021

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: May 17, 2021
Tag 0812 D Apr 13, 2021

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: May 17, 2021
Tag 0842 D Apr 13, 2021

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: May 17, 2021
Tag 0880 D Apr 13, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: May 17, 2021

2020 2 violations

Tag 0880 E Nov 20, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Dec 21, 2020
Tag 0557 D Feb 21, 2020

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

βœ“ Corrected: Mar 6, 2020

2019 23 violations

Tag 0558 D Mar 8, 2019

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: Apr 15, 2019
Tag 0577 B Mar 8, 2019

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

βœ“ Corrected: Apr 15, 2019
Tag 0656 E Mar 8, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Apr 15, 2019
Tag 0657 D Mar 8, 2019

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Apr 15, 2019
Tag 0677 D Mar 8, 2019

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Apr 15, 2019
Tag 0684 D Mar 8, 2019

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Apr 15, 2019
Tag 0687 D Mar 8, 2019

Provide appropriate foot care.

βœ“ Corrected: Apr 15, 2019
Tag 0689 D Mar 8, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Apr 15, 2019
Tag 0690 D Mar 8, 2019

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Apr 15, 2019
Tag 0693 D Mar 8, 2019

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

βœ“ Corrected: Apr 15, 2019
Tag 0698 D Mar 8, 2019

Provide safe, appropriate dialysis care/services for a resident who requires such services.

βœ“ Corrected: Apr 15, 2019
Tag 0755 E Mar 8, 2019

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Apr 15, 2019
Tag 0761 D Mar 8, 2019

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Apr 15, 2019
Tag 0791 D Mar 8, 2019

Provide or obtain dental services for each resident.

βœ“ Corrected: Apr 15, 2019
Tag 0842 E Mar 8, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Apr 15, 2019
Tag 0880 E Mar 8, 2019

Provide and implement an infection prevention and control program.

βœ“ Corrected: Apr 15, 2019
Tag 0908 D Mar 8, 2019

Keep all essential equipment working safely.

βœ“ Corrected: Apr 15, 2019
Tag 0580 D Feb 6, 2019

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Mar 25, 2019
Tag 0658 D Feb 6, 2019

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Mar 25, 2019
Tag 0842 D Feb 6, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Mar 25, 2019

2018 2 violations

Tag 0656 J Jan 3, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jan 26, 2018
Tag 0689 J Jan 3, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jan 26, 2018

2017 11 violations

Tag 0154 D Nov 7, 2017

Ensure that residents are fully informed and understand their health status, care and treatments.

βœ“ Corrected: Dec 18, 2017
Tag 0157 D Nov 7, 2017

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Dec 18, 2017
Tag 0253 E Nov 7, 2017

Provide housekeeping and maintenance services.

βœ“ Corrected: Dec 18, 2017
Tag 0281 E Nov 7, 2017

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Dec 18, 2017
Tag 0282 E Nov 7, 2017

Provide care by qualified persons according to each resident's written plan of care.

βœ“ Corrected: Dec 18, 2017
Tag 0328 D Nov 7, 2017

Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

βœ“ Corrected: Dec 18, 2017
Tag 0468 E Nov 7, 2017

Put firmly secured handrails on each side of hallways.

βœ“ Corrected: Dec 18, 2017
Tag 0504 D Nov 7, 2017

Provide or obtain laboratory services only when ordered by the attending physician.

βœ“ Corrected: Dec 18, 2017
Tag 0514 D Nov 7, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

βœ“ Corrected: Dec 18, 2017
Tag 0225 D Jun 16, 2017

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

βœ“ Corrected: Aug 2, 2017
Tag 0226 D Jun 16, 2017

Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

βœ“ Corrected: Aug 2, 2017

2016 10 violations

Tag 0253 E Oct 17, 2016

Provide housekeeping and maintenance services.

βœ“ Corrected: Nov 16, 2016
Tag 0279 D Oct 17, 2016

Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Nov 16, 2016
Tag 0282 D Oct 17, 2016

Provide care by qualified persons according to each resident's written plan of care.

βœ“ Corrected: Nov 16, 2016
Tag 0312 D Oct 17, 2016

Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

βœ“ Corrected: Nov 16, 2016
Tag 0332 D Oct 17, 2016

Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

βœ“ Corrected: Nov 16, 2016
Tag 0371 F Oct 17, 2016

Store, cook, and serve food in a safe and clean way.

βœ“ Corrected: Nov 16, 2016
Tag 0431 E Oct 17, 2016

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

βœ“ Corrected: Nov 16, 2016
Tag 0441 D Oct 17, 2016

Have a program that investigates, controls and keeps infection from spreading.

βœ“ Corrected: Nov 16, 2016
Tag 0504 D Oct 17, 2016

Provide or obtain laboratory services only when ordered by the attending physician.

βœ“ Corrected: Nov 16, 2016
Tag 0514 D Oct 17, 2016

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

βœ“ Corrected: Nov 16, 2016

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2022 1 penalties totaling $20,455

$20,455
Fine
January 20, 2022
Average: $20,455 | Range: $20,455 - $20,455

2021 2 penalties totaling $21,021

$15,855
Fine
September 15, 2021
$5,166
Fine
April 13, 2021
Average: $10,511 | Range: $5,166 - $15,855

2020 1 penalties totaling $5,257

$5,257
Fine
November 20, 2020
Average: $5,257 | Range: $5,257 - $5,257

2019 1 penalties totaling $9,623

$9,623
Fine
January 23, 2019
Average: $9,623 | Range: $9,623 - $9,623

2018 1 penalties totaling $21,686

$21,686
Fine
January 3, 2018
Average: $21,686 | Range: $21,686 - $21,686

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

June 6, 2024
0.00

Health

January 17, 2024
0.00

Health

November 6, 2023
0.00

Health

February 7, 2023
0.00

Health

January 20, 2022
0.00

Health

September 15, 2021
0.00

Health

April 13, 2021
0.00

Health

March 8, 2019
0.00

Quality Measures

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Short Stay

Ownership Information

For profit - Individual
Independent (Not part of a chain)
225299
225299
4135253336
Hampden

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
Organization