Complaint Investigation

Care One At Redstone

October 22, 2025 · East Longmeadow, MA · 135 Benton Drive

Citations 1

CMS Rating 2/5

Beds 254

Provider ID 225299

Healthcare Facility

Care One At Redstone

East Longmeadow, MA · View full profile →

Source Document

Official CMS Inspection Report (Medicare.gov)

Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.

Inspection Summary

CARE ONE AT REDSTONE in EAST LONGMEADOW, MA — inspection on October 22, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0806

Nutrition and Dietary Deficiencies

Actual Harm

and meal choice will be highlighted by the Food Service Director or Designee on meal ticket with highlighting marker.F) On 09/16/25 (and ongoing), the Administrator or Designee began conducting daily audits to ensure allergen food was prepared and stored separately, labeled appropriately and plated according to tray ticketG) On 09/16/25 (and ongoing), the Administrator or Designee began conducting daily audits that pink meal tickets were utilized for residents with food allergies.H) On 09/17/25 (and ongoing), the Administrator inventoried and compiled a list of in-stock food products in the Dietary department that contains onions, this list is updated with every delivery and is hanging up in the food preparation area.I) On 09/19/25, an Ad-Hoc Quality Assurance and Performance Improvement (QAPI) meeting was conducted, and the Plan of Correction was reviewed and approved by the Interdisciplinary Team. J) The Administrator and/or their Designee are responsible for overall compliance of this plan of correction.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in EAST LONGMEADOW, MA, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CARE ONE AT REDSTONE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.