Recent News About This Facility

Bickford Healthcare: Resident Dies in Freezing Cold - CT
March 9, 2026

Margaret "Peggy" Healey exited the facility through an employee entrance near the back of the building at approximately 1:50 a.m.

Inspection History Overview

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Detailed Inspection Reports

Notice: These are official CMS inspection narratives containing detailed regulatory findings. This information is not available in searchable format anywhere else online.

November 4, 2025 Complaint Investigation

Fines and Penalties by Year

2025 1 penalties totaling $53,372

$53,372
Mar 14, 2025

Fine

2022 11 penalties totaling $82,843

$12,155
Sep 14, 2022

Fine

$19,666
Jun 21, 2022

Fine

$11,625
Jun 21, 2022

Fine

$11,538
Jun 21, 2022

Fine

$2,982
Apr 18, 2022

Fine

$15,000
Mar 16, 2022

Fine

$2,651
Feb 14, 2022

Fine

$2,302
Feb 7, 2022

Fine

$1,989
Jan 17, 2022

Fine

$1,625
Jan 10, 2022

Fine

$1,310
Jan 3, 2022

Fine

2021 3 penalties totaling $21,638

$20,000
Dec 28, 2021

Fine

$983
Nov 15, 2021

Fine

$655
Sep 6, 2021

Fine

2020 1 penalties totaling $29,250

$29,250
May 19, 2020

Fine

2018 1 penalties totaling $0

$0
Feb 16, 2018

Payment Denial

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Health Violations by Year

2024 20 violations

Tag 0565 D Apr 29, 2024

Honor the resident's right to organize and participate in resident/family groups in the facility.

✓ Corrected: Jun 10, 2024
Tag 0578 D Apr 29, 2024

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Jun 10, 2024
Tag 0585 E Apr 29, 2024

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

✓ Corrected: Jun 10, 2024
Tag 0600 E Apr 29, 2024

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Jun 10, 2024
Tag 0607 E Apr 29, 2024

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

✓ Corrected: Jun 10, 2024
Tag 0609 E Apr 29, 2024

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Jun 10, 2024
Tag 0610 E Apr 29, 2024

Respond appropriately to all alleged violations.

✓ Corrected: Jun 10, 2024
Tag 0623 D Apr 29, 2024

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

✓ Corrected: Jun 10, 2024
Tag 0625 D Apr 29, 2024

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

✓ Corrected: Jun 10, 2024
Tag 0640 D Apr 29, 2024

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

✓ Corrected: Jun 10, 2024
Tag 0656 E Apr 29, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Jun 10, 2024
Tag 0657 E Apr 29, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

✓ Corrected: Jun 10, 2024
Tag 0658 E Apr 29, 2024

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Jun 10, 2024
Tag 0686 E Apr 29, 2024

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Jun 10, 2024
Tag 0692 E Apr 29, 2024

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Jun 10, 2024
Tag 0727 E Apr 29, 2024

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

✓ Corrected: Jun 10, 2024
Tag 0758 D Apr 29, 2024

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Jun 10, 2024
Tag 0812 F Apr 29, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Jun 10, 2024
Tag 0842 D Apr 29, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Jun 10, 2024
Tag 0851 E Apr 29, 2024

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

✓ Corrected: Jun 10, 2024

2022 6 violations

Tag 0600 G Sep 14, 2022

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Oct 25, 2022
Tag 0656 D Mar 16, 2022

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: May 20, 2022
Tag 0880 E Mar 16, 2022

Provide and implement an infection prevention and control program.

✓ Corrected: May 26, 2022
Tag 0886 E Mar 16, 2022

Perform COVID19 testing on residents and staff.

✓ Corrected: May 26, 2022
Tag 0887 E Mar 16, 2022

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

✓ Corrected: May 26, 2022
Tag 0888 E Mar 16, 2022

Ensure staff are vaccinated for COVID-19

✓ Corrected: May 26, 2022

2021 29 violations

Tag 0580 E Dec 28, 2021

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Mar 15, 2022
Tag 0584 E Dec 28, 2021

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Mar 17, 2022
Tag 0609 D Dec 28, 2021

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Mar 17, 2022
Tag 0610 D Dec 28, 2021

Respond appropriately to all alleged violations.

✓ Corrected: Mar 17, 2022
Tag 0622 D Dec 28, 2021

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

✓ Corrected: Mar 17, 2022
Tag 0638 E Dec 28, 2021

Assure that each resident’s assessment is updated at least once every 3 months.

✓ Corrected: Mar 17, 2022
Tag 0640 E Dec 28, 2021

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

✓ Corrected: Mar 17, 2022
Tag 0656 D Dec 28, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Mar 17, 2022
Tag 0684 D Dec 28, 2021

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Mar 17, 2022
Tag 0711 F Dec 28, 2021

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

✓ Corrected: Mar 17, 2022
Tag 0712 D Dec 28, 2021

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

✓ Corrected: Mar 17, 2022
Tag 0725 E Dec 28, 2021

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

✓ Corrected: Mar 17, 2022
Tag 0726 E Dec 28, 2021

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

✓ Corrected: Mar 17, 2022
Tag 0729 E Dec 28, 2021

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

✓ Corrected: Mar 17, 2022
Tag 0730 E Dec 28, 2021

Observe each nurse aide's job performance and give regular training.

✓ Corrected: Mar 17, 2022
Tag 0761 E Dec 28, 2021

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Mar 17, 2022
Tag 0812 D Dec 28, 2021

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Mar 17, 2022
Tag 0835 F Dec 28, 2021

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

✓ Corrected: Mar 17, 2022
Tag 0837 F Dec 28, 2021

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

✓ Corrected: Mar 17, 2022
Tag 0838 E Dec 28, 2021

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.

✓ Corrected: Mar 17, 2022

2020 6 violations

Tag 0689 D Aug 3, 2020

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Sep 29, 2020
Tag 0580 D Jul 8, 2020

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Aug 12, 2020
Tag 0684 D Jul 8, 2020

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Aug 12, 2020
Tag 0880 D Jun 12, 2020

Provide and implement an infection prevention and control program.

✓ Corrected: Jun 12, 2020
Tag 0880 D May 30, 2020

Provide and implement an infection prevention and control program.

✓ Corrected: Jun 12, 2020
Tag 0880 D May 19, 2020

Provide and implement an infection prevention and control program.

✓ Corrected: Jun 4, 2020

2019 7 violations

Tag 0584 D Nov 26, 2019

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Dec 30, 2019
Tag 0609 D Nov 26, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Dec 30, 2019
Tag 0610 D Nov 26, 2019

Respond appropriately to all alleged violations.

✓ Corrected: Dec 30, 2019
Tag 0684 D Nov 26, 2019

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Dec 30, 2019
Tag 0692 D Nov 26, 2019

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Dec 30, 2019
Tag 0865 C Nov 26, 2019

Have a plan that describes the process for conducting QAPI and QAA activities.

✓ Corrected: Jan 6, 2020
Tag 0880 D Nov 26, 2019

Provide and implement an infection prevention and control program.

✓ Corrected: Jan 17, 2020

2018 25 violations

Tag 0550 D Dec 20, 2018

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

✓ Corrected: Jan 31, 2019
Tag 0584 D Dec 20, 2018

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Jan 31, 2019
Tag 0602 D Dec 20, 2018

Protect each resident from the wrongful use of the resident's belongings or money.

✓ Corrected: Jan 31, 2019
Tag 0604 D Dec 20, 2018

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

✓ Corrected: Jan 31, 2019
Tag 0660 D Dec 20, 2018

Plan the resident's discharge to meet the resident's goals and needs.

✓ Corrected: Jan 31, 2019
Tag 0684 D Dec 20, 2018

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Jan 31, 2019
Tag 0689 D Dec 20, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jan 31, 2019
Tag 0695 D Dec 20, 2018

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Jan 31, 2019
Tag 0755 D Dec 20, 2018

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: Jan 31, 2019
Tag 0756 D Dec 20, 2018

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

✓ Corrected: Jan 31, 2019
Tag 0758 D Dec 20, 2018

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Jan 31, 2019
Tag 0880 D Dec 20, 2018

Provide and implement an infection prevention and control program.

✓ Corrected: Jan 31, 2019
Tag 0921 D Dec 20, 2018

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: Jan 31, 2019
Tag 0561 E Feb 16, 2018

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

✓ Corrected: Mar 26, 2018
Tag 0578 D Feb 16, 2018

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Mar 26, 2018
Tag 0582 E Feb 16, 2018

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

✓ Corrected: Mar 26, 2018
Tag 0585 D Feb 16, 2018

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

✓ Corrected: Mar 26, 2018
Tag 0677 D Feb 16, 2018

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Mar 26, 2018
Tag 0686 E Feb 16, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Mar 26, 2018
Tag 0692 E Feb 16, 2018

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Mar 26, 2018

2017 1 violations

Tag 0323 G May 4, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

✓ Corrected: Jun 8, 2017
🏥 Facility Summary

BICKFORD HEALTH CARE CENTER is a 1-star nursing home in WINDSOR LOCKS, CT with 48 beds.

Most recent inspection: Data not available. No current violations on record.

📞 8606234351
📍 14 MAIN STREET, WINDSOR LOCKS, CT
💵 Accepts Medicare and Medicaid
Data source: Centers for Medicare & Medicaid Services (CMS). Facility information updated daily. Star ratings range from 1 (much below average) to 5 (much above average).

Frequently Asked Questions About BICKFORD HEALTH CARE CENTER

What violations has BICKFORD HEALTH CARE CENTER received?
BICKFORD HEALTH CARE CENTER has 0 health and safety violation(s) documented by CMS inspections. All violation data comes from official Medicare inspection reports and is updated regularly from government sources.
What is the quality rating of BICKFORD HEALTH CARE CENTER?
BICKFORD HEALTH CARE CENTER has a 1-star rating out of 5 from CMS. This rating indicates the facility may have quality concerns that should be investigated further. The rating is based on health inspections, staffing levels, and quality measures.
When was BICKFORD HEALTH CARE CENTER last inspected?
Inspection reports are documented by state survey agencies and the Centers for Medicare & Medicaid Services (CMS). Reports typically lag 2-3 months behind the actual inspection date. Visit the facility's full profile page for detailed violation information and inspection history.
Is BICKFORD HEALTH CARE CENTER safe?
Safety at BICKFORD HEALTH CARE CENTER should be evaluated based on multiple factors: the facility's CMS rating, recent violation history, and personal visits. We recommend reviewing the complete inspection history, speaking with current residents and families, consulting healthcare professionals, and visiting in person before making placement decisions.
How do I contact BICKFORD HEALTH CARE CENTER?
Phone: 8606234351. Address: 14 MAIN STREET, WINDSOR LOCKS, CT. For visiting hours and admission information, call the facility directly.
What services does BICKFORD HEALTH CARE CENTER offer?
BICKFORD HEALTH CARE CENTER is a skilled nursing facility with 48 beds. The facility accepts Medicare and Medicaid. For specific services like rehabilitation, memory care, or short-term recovery, contact the facility directly.
What are better facilities near WINDSOR LOCKS, CT?
Compare BICKFORD HEALTH CARE CENTER with other nursing homes in WINDSOR LOCKS, CT on our facilities page. Filter by star rating, bed count, and recent inspection results to find the best match for your needs.