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Complaint Investigation

Bickford Health Care Center

Inspection Date: November 4, 2025
Total Violations 1
Facility ID 075358
Location WINDSOR LOCKS, CT
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Inspection Findings

F-Tag F0689

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

rooms and T wing bathroom), the facility was noted to have 5 resident room bathroom sinks on both the East and [NAME] Wings that had not been water temperature tested for the time period reviewed.Subsequent to surveyor inquiry, the facility was to check temperatures at every resident accessible sink every shift, if the water temperatures were abnormal, the facility was to make the necessary adjustment and recheck the temperatures to ensure the intervention was successful, the staff was to be educated on the fluctuating temperatures, and signage was to be posted at all resident accessible sinks warning of a potential hazardous hot water temperature.Review of the Domestic Hot Water Temperature Policy directed in part that temperature readings from the hot water source will never exceed 120 degrees F and any test location with a temperature exceeding 120 degrees Fahrenheit should be immediately reported to the Director of Environmental Services.

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📋 Inspection Summary

BICKFORD HEALTH CARE CENTER in WINDSOR LOCKS, CT inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WINDSOR LOCKS, CT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from BICKFORD HEALTH CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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