Inspection History Overview

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Detailed Inspection Reports

Notice: These are official CMS inspection narratives containing detailed regulatory findings. This information is not available in searchable format anywhere else online.

September 2, 2025 Complaint Investigation

August 13, 2025 Complaint Investigation

Fines and Penalties by Year

2018 1 penalties totaling $7,150

$7,150
Feb 15, 2018

Fine

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Health Violations by Year

2023 24 violations

Tag 0550 E Jul 25, 2023

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

✓ Corrected: Sep 5, 2023
Tag 0565 D Jul 25, 2023

Honor the resident's right to organize and participate in resident/family groups in the facility.

✓ Corrected: Sep 5, 2023
Tag 0578 E Jul 25, 2023

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Sep 5, 2023
Tag 0584 D Jul 25, 2023

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Sep 5, 2023
Tag 0656 E Jul 25, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Sep 5, 2023
Tag 0657 D Jul 25, 2023

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

✓ Corrected: Sep 5, 2023
Tag 0658 D Jul 25, 2023

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Sep 5, 2023
Tag 0661 D Jul 25, 2023

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

✓ Corrected: Sep 5, 2023
Tag 0684 D Jul 25, 2023

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Sep 5, 2023
Tag 0686 D Jul 25, 2023

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Sep 5, 2023
Tag 0689 D Jul 25, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Sep 5, 2023
Tag 0690 D Jul 25, 2023

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Sep 5, 2023
Tag 0694 D Jul 25, 2023

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

✓ Corrected: Sep 5, 2023
Tag 0695 D Jul 25, 2023

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Sep 5, 2023
Tag 0698 D Jul 25, 2023

Provide safe, appropriate dialysis care/services for a resident who requires such services.

✓ Corrected: Sep 5, 2023
Tag 0726 D Jul 25, 2023

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

✓ Corrected: Sep 5, 2023
Tag 0730 D Jul 25, 2023

Observe each nurse aide's job performance and give regular training.

✓ Corrected: Sep 5, 2023
Tag 0757 D Jul 25, 2023

Ensure each resident’s drug regimen must be free from unnecessary drugs.

✓ Corrected: Sep 5, 2023
Tag 0761 D Jul 25, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Sep 5, 2023
Tag 0812 E Jul 25, 2023

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Sep 5, 2023

2022 1 violations

Tag 0689 D Feb 17, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Mar 31, 2022

2021 4 violations

Tag 0554 D Jun 30, 2021

Allow residents to self-administer drugs if determined clinically appropriate.

✓ Corrected: Aug 11, 2021
Tag 0578 E Jun 30, 2021

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Aug 11, 2021
Tag 0584 D Jun 30, 2021

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Aug 11, 2021
Tag 0695 D Jun 30, 2021

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Aug 11, 2021

2020 2 violations

Tag 0689 D Jun 15, 2020

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jul 27, 2020
Tag 0609 D Jan 2, 2020

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Feb 13, 2020

2019 7 violations

Tag 0578 E Mar 28, 2019

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Apr 26, 2019
Tag 0644 D Mar 28, 2019

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

✓ Corrected: Apr 26, 2019
Tag 0744 E Mar 28, 2019

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

✓ Corrected: Apr 26, 2019
Tag 0761 D Mar 28, 2019

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Apr 26, 2019
Tag 0812 E Mar 28, 2019

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Apr 26, 2019
Tag 0883 D Mar 28, 2019

Develop and implement policies and procedures for flu and pneumonia vaccinations.

✓ Corrected: Apr 26, 2019
Tag 0692 D Mar 22, 2019

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: May 3, 2019

2018 13 violations

Tag 0580 D Dec 20, 2018

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Jan 31, 2019
Tag 0658 D Dec 20, 2018

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Jan 31, 2019
Tag 0689 D Oct 17, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Nov 28, 2018
Tag 0578 B Feb 15, 2018

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Mar 26, 2018
Tag 0584 E Feb 15, 2018

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Mar 12, 2018
Tag 0684 G Feb 15, 2018

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Mar 1, 2018
Tag 0686 E Feb 15, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Mar 12, 2018
Tag 0689 E Feb 15, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Mar 26, 2018
Tag 0690 D Feb 15, 2018

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Mar 12, 2018
Tag 0692 D Feb 15, 2018

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Mar 12, 2018
Tag 0698 D Feb 15, 2018

Provide safe, appropriate dialysis care/services for a resident who requires such services.

✓ Corrected: Mar 19, 2018
Tag 0730 D Feb 15, 2018

Observe each nurse aide's job performance and give regular training.

✓ Corrected: Mar 26, 2018
Tag 0842 D Feb 15, 2018

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Mar 19, 2018

2017 5 violations

Tag 0223 G Mar 24, 2017

Protect each resident from all abuse, physical punishment, and involuntary separation from others.

✓ Corrected: May 5, 2017
Tag 0225 D Mar 24, 2017

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

✓ Corrected: May 5, 2017
Tag 0282 D Mar 24, 2017

Provide care by qualified persons according to each resident's written plan of care.

✓ Corrected: May 5, 2017
Tag 0323 E Mar 24, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

✓ Corrected: May 5, 2017
Tag 0431 D Mar 24, 2017

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

✓ Corrected: May 5, 2017
🏥 Facility Summary

TOUCHPOINTS AT MANCHESTER is a 4-star nursing home in MANCHESTER, CT with 127 beds.

Most recent inspection: Data not available. No current violations on record.

📞 8605333086
📍 333 BIDWELL ST, MANCHESTER, CT
💵 Accepts Medicare and Medicaid
Data source: Centers for Medicare & Medicaid Services (CMS). Facility information updated daily. Star ratings range from 1 (much below average) to 5 (much above average).

Frequently Asked Questions About TOUCHPOINTS AT MANCHESTER

What violations has TOUCHPOINTS AT MANCHESTER received?
TOUCHPOINTS AT MANCHESTER has 0 health and safety violation(s) documented by CMS inspections. All violation data comes from official Medicare inspection reports and is updated regularly from government sources.
What is the quality rating of TOUCHPOINTS AT MANCHESTER?
TOUCHPOINTS AT MANCHESTER has a 4-star rating out of 5 from CMS. This is an above-average rating, indicating better quality care compared to most nursing homes. The rating is based on health inspections, staffing levels, and quality measures.
When was TOUCHPOINTS AT MANCHESTER last inspected?
Inspection reports are documented by state survey agencies and the Centers for Medicare & Medicaid Services (CMS). Reports typically lag 2-3 months behind the actual inspection date. Visit the facility's full profile page for detailed violation information and inspection history.
Is TOUCHPOINTS AT MANCHESTER safe?
Safety at TOUCHPOINTS AT MANCHESTER should be evaluated based on multiple factors: the facility's CMS rating, recent violation history, and personal visits. We recommend reviewing the complete inspection history, speaking with current residents and families, consulting healthcare professionals, and visiting in person before making placement decisions.
How do I contact TOUCHPOINTS AT MANCHESTER?
Phone: 8605333086. Address: 333 BIDWELL ST, MANCHESTER, CT. For visiting hours and admission information, call the facility directly.
What services does TOUCHPOINTS AT MANCHESTER offer?
TOUCHPOINTS AT MANCHESTER is a skilled nursing facility with 127 beds. The facility accepts Medicare and Medicaid. For specific services like rehabilitation, memory care, or short-term recovery, contact the facility directly.
What are better facilities near MANCHESTER, CT?
Compare TOUCHPOINTS AT MANCHESTER with other nursing homes in MANCHESTER, CT on our facilities page. Filter by star rating, bed count, and recent inspection results to find the best match for your needs.