Touchpoints At Manchester
Inspection Findings
F-Tag F0610
F 0610 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Note: The nursing home is disputing this citation.
FORM CMS-2567 (02/99) Previous Versions Obsolete
report the change. An x-ray was ordered and completed, looks like the 11-7 nurse received the results and reported them. The resident was not sent to the hospital as she was on hospice at the time. Hospice was updated on 12/24/24 as both the nurse and aide were on site at bedside. Recommendations were made for
a wrap, ice and pain management. I'm not sure how the fracture happened, I thought about it, and I'm not sure. Interview on 8/12/25 at 2:06 PM with NA #3, identified that there was a bruise or discoloration found
on the resident, so I reported it to the nurse. I think the nurse on was one of the weekend nurses. I can't really remember a lot, that was awhile back. I do remember the resident was an assist of 2 with a Hoyer lift for transfers. I transferred to Resident #07 with one of the nurses that weekend. Interview on 8/12/25 at 2:12 PM with Person #1, indicated that the Person #1 received an email from a staff member from hospice, explaining that Resident #107 had an ankle fracture. I was not updated by the facility. I'm looking at notes I have from that time. Hospice told me that the facility was managing the care, with an ace wrap, ice and elevation. The hospice staff added an ointment (arnica) for pain management. No mention of how the injury occurred. The resident was fragile, and I received no explanation from the facility. Most of the updates were from the hospice provider. The resident has declined, had weight loss; however, did not meet criteria to continue hospice and was discharged a few months ago from hospice. Interview on 8/12/25 at 3:10 PM with NA #2 identified she could not recall all the details due to the events occurring a while ago. She noted that when she arrived to work, she was told by the nurse that Resident #107 had an injury and then she observed the wrapped ankle. NA #2 further noted that the resident required two staff for transfers and conveyed that she would not transfer the resident without assistance. She further noted that she was not sure why she had not documented who assisted with the transfer and could not recall at the time of the
interview who had assisted her. Additionally, she noted she was made aware that the resident had a fracture but did not know what caused the fracture. Interview on 8/13/25 at 7:51 AM with the DNS identified that she conducted the investigation into Resident #107's fracture of unknown origin. She could not recall why she did not ascertain who assisted NA #2 with the transfer because that is a stated question on the investigation form and it would have been important in determining if the transfer had been conducted appropriately or whether there was a chance that the fracture could have occurred during the transfer. The DNS could not identify whether or not the resident had been transferred appropriately and did not give an explanation of how the fracture to Resident #107's right ankle may have occurred. The Mechanical Lift policy indicated that there should always be two people to perform the transfer procedure. One to operate
the lift and one person at the resident's feet to guide the resident's lower body during a transfer.
Event ID:
Facility ID:
If continuation sheet
F-Tag F0689
Federal health inspectors cited TOUCHPOINTS AT MANCHESTER in MANCHESTER, CT for a deficiency under regulatory tag F-F0689 during a standard health inspection conducted on 2025-08-13.
Category: Quality of Life and Care Deficiencies
The facility was found deficient in the following area: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 5 deficiencies cited during this inspection of TOUCHPOINTS AT MANCHESTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-23.
F-Tag F0755
Federal health inspectors cited TOUCHPOINTS AT MANCHESTER in MANCHESTER, CT for a deficiency under regulatory tag F-F0755 during a standard health inspection conducted on 2025-08-13.
Category: Pharmacy Service Deficiencies
The facility was found deficient in the following area: Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Scope/Severity Level E: pattern, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 5 deficiencies cited during this inspection of TOUCHPOINTS AT MANCHESTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-23.
F-Tag F0812
Federal health inspectors cited TOUCHPOINTS AT MANCHESTER in MANCHESTER, CT for a deficiency under regulatory tag F-F0812 during a standard health inspection conducted on 2025-08-13.
Category: Nutrition and Dietary Deficiencies
The facility was found deficient in the following area: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Scope/Severity Level E: pattern, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 5 deficiencies cited during this inspection of TOUCHPOINTS AT MANCHESTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-23.
F-Tag F0842
Federal health inspectors cited TOUCHPOINTS AT MANCHESTER in MANCHESTER, CT for a deficiency under regulatory tag F-F0842 during a standard health inspection conducted on 2025-08-13.
Category: Resident Assessment and Care Planning Deficiencies
The facility was found deficient in the following area: Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Scope/Severity Level B: isolated, no actual harm with potential for minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 5 deficiencies cited during this inspection of TOUCHPOINTS AT MANCHESTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-23.
TOUCHPOINTS AT MANCHESTER in MANCHESTER, CT inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MANCHESTER, CT, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from TOUCHPOINTS AT MANCHESTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.