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Complaint Investigation

Complete Care At Harrington Court

March 26, 2026 · Colchester, CT · 59 Harrington Ct
Citations 5
CMS Rating 2/5
Beds 130
Provider ID 075253
Healthcare Facility
Complete Care At Harrington Court
Colchester, CT  ·  View full profile →
Inspection Summary

COMPLETE CARE AT HARRINGTON COURT in COLCHESTER, CT — inspection on March 26, 2026.

Found 5 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0580
Resident Rights Deficiencies

unable to recall specific details of the request and could not recall specific concerns. APRN #1 was

responded to the initial treatment but at 7:09 PM on [DATE] died.

Interview with the ADON (Assistant

condition to Resident #3's COP.

The ADON further identified the facility failed to follow the Facility Notification of Change Policy.The facility Notification of Change Policy identified, in part, that the facility promptly informs the resident, consults the resident's physician; and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. In addition, notification is required, in part, for a new treatment, acute condition, deterioration in health, or exacerbation of a chronic condition.

075253 03/26/2026

Complete Care at Harrington Court 59 Harrington CT Colchester, CT 06415

x-ray.

Review of the facility policy titled Verbal Orders identified physician orders may be received by

follow through with orders by making appropriate contact or notification (e.g., lab or pharmacy).

075253 03/26/2026

Complete Care at Harrington Court 59 Harrington CT Colchester, CT 06415

discharge medications from [DATE] with APRN #2 on [DATE] and APRN #2 approved the orders. RN

PM identified the pharmacy received the orders from the facility electronically.

Upon initial review, a

technician.

After the medication technician was done, they passed the medications on to a different pharmacist for final review.

Neither pharmacist identified the irregularity in medication frequency ordered for the Methotrexate.

Person #1 further identified the pharmacist had the knowledge of the correct medication dosage and attributed the error to human error.

Person #1 identified training was conducted with the pharmacists that filled and checked the medication order as well as all pharmacists the company employs.Interview with RN #2 on [DATE] at 9:50 AM identified it was her responsibility as a supervisor to perform a second check of all admission orders and requirements for Resident #1 to include medication reconciliation against the hospital discharge paperwork. RN #2 further identified she did not identify the error made by RN #1.

Review of the facility contract with Guardian Consulting identified that Guardian Consulting would conduct all pharmacy reviews on newly admitted residents.The facility Medication Error Policy identified a medication error as the preparation or administration of drugs not in accordance with physician's orders.

The policy further identified a significant medication error, in part, as an error that caused the resident discomfort or jeopardized his/her health and safety.Review of facility documentation identified that a Plan of Correction was initiated immediately:All licensed nursing staff, pharmacy personnel, pharmacy consultants, and medical providers were educated on medication administration including professional responsibilities for administering medications, second checks on medications for newly admitted residents, reviewing medication orders prior to signing off, Methotrexate weekly dosing, medication reconciliation, and drug alert icons in the EMR. RN #1, RN #2, and pharmacy staff received one-to-one education.Random Audits of residents with Methotrexate, other high-risk mediations, and all newly admitted residents were conducted and ongoing.

There were no additional residents identified with concerns or errors regarding Methotrexate, High-Risk medications or transcription errors.Results were reviewed through QAPI on [DATE] and were ongoing.The Director of Nursing was responsible for the implementation and monitoring with the Administrator maintaining overall regulatory oversight.Alleged compliance as of [DATE].The plan of correction was reviewed on [DATE] during an on-site visit and the facility met all components for past non-compliance.

075253 03/26/2026

Complete Care at Harrington Court 59 Harrington CT Colchester, CT 06415

second check of all admission orders and requirements for Resident #1 to include medication

jeopardy to resident health or the error made by RN #1.The facility Medication Error Policy identified a medication error as the safety preparation or administration of drugs not in accordance with physician's orders.

The policy further identified a significant medication error, in part, as an error that causes the resident discomfort or

Correction was initiated immediately:All licensed nursing staff, pharmacy personnel, pharmacy consultants, and medical providers were educated on medication administration including professional responsibilities for administering medications, second checks on medications for newly admitted residents, reviewing medication orders prior to signing off, Methotrexate weekly dosing, medication reconciliation, and drug alert icons in the EMR. RN #1, RN #2, and pharmacy staff received one-to-one education.Random Audits of residents with Methotrexate, other high-risk mediations, and all newly admitted residents were conducted and ongoing.

There were no additional residents identified with concerns or errors regarding Methotrexate, High-Risk medications or transcription errors.Results were reviewed through QAPI on [DATE] and were ongoing.The Director of Nursing was responsible for the implementation and monitoring with the Administrator maintaining overall regulatory oversight.Alleged compliance as of [DATE].The plan of correction was reviewed on [DATE] during an on-site visit and the facility met all components for past non-compliance.

075253 03/26/2026

Complete Care at Harrington Court 59 Harrington CT Colchester, CT 06415

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week prior to [DATE] and was unable to recall if Resident #3 had presented with any respiratory

APRN #1 see Resident #3 due to a change in respiratory condition on [DATE] and [DATE].

The ADON

(the [NAME] President of Clinical Services) on [DATE] at 2:20 PM identified the nurse that asked APRN #1 to see Resident #3 for a change in respiratory condition should have documented the assessment in the clinical record.Interview with LPN #4 (the 3:00 PM to 11:00 PM charge nurse) on [DATE] at 12:20 PM identified she recalled Resident #3 having an episode of wheezing in the week prior to [DATE]. LPN #4 further identified she reported the concerns to a supervisor and was told by the supervisor that she was aware of Resident #3's condition. LPN #4 was unable to recall who she reported Resident #3's change in condition to.The facility Documentation Policy identified, in part, that each residents' medical record shall contain an accurate representation of the resident and include enough information to provide a picture of the resident's progress through complete, accurate, and timely documentation and documentation must occur no later than the end of the shift in which the assessment, observation, or care service occurred.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in COLCHESTER, CT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from COMPLETE CARE AT HARRINGTON COURT or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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