Thryve of Burbank: CNA on Phone During Shower - IL
The inspection, triggered by a complaint and conducted September 3, 2025, centered on an incident that occurred August 28 at Thryve of Burbank. The resident, who has paraplegia and is fully dependent on staff for bathing, was receiving a scheduled shower when the CNA took a personal phone call. A licensed practical nurse told the aide to get off her phone.
The director of nursing confirmed the incident. The administrator, interviewed September 2, said he was informed that day by the assistant director of nursing, five days after it happened.
The administrator told inspectors that staff are instructed at hiring and at monthly meetings not to use personal phones in resident areas or on the units. If someone is caught on a phone call, he said, he would educate them and write them up. Staff are required to leave the unit to take personal calls.
Then he acknowledged the facility had no actual cell phone policy.
What the facility did have was a line in its employee handbook warning against devices that "obstruct or restrict your hearing" during working time. The CNA received a formal written warning dated September 1, the day before the administrator says he was told anything had happened.
The disciplinary form, signed by the director of nursing, cited unauthorized cell phone use. The supervisor notes attached to the warning described the benefits of smartphones in healthcare settings, including improved efficiency and access to clinical information, before noting they also present risks including distraction and "a potential for depersonalizing care."
The resident's care plan documented her paraplegia and limited mobility. Her shower schedule runs Mondays and Thursdays on day shift. She was in the shower, dependent and vulnerable, while her aide was on the phone.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Thryve of Burbank from 2025-09-03 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 22, 2026 · Our methodology
Thryve of Burbank in BURBANK, IL was cited for violations during a health inspection on September 3, 2025.
The inspection, triggered by a complaint and conducted September 3, 2025, centered on an incident that occurred August 28 at Thryve of Burbank.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.