Metropolis Rehab & HCC: Dining Care Violations - IL
A complaint inspection at Metropolis Rehab & Health Care Center on November 17, 2025, found the facility was not consistently honoring residents' individual dining preferences and dietary needs, a deficiency federal inspectors tagged as affecting some residents.
The specific problem that surfaced during the inspection involved menu tickets, the printed materials residents use to communicate their meal choices. A staff member identified in the inspection report only as V88 acknowledged the tickets were difficult to read and said he was going to see if they could get the issue moved up and the tickets printed in a larger size. No timeline was given. No corrective action had already been taken.
The facility's own undated dining policy set a clear standard. Meals were to be served at the appropriate texture and consistency to match each resident's plan of care. Staff were to honor food and beverage preferences as much as possible. Residents were to be treated as guests, with attention to allergies and intolerances, and with what the policy called person-centered care. The policy used the word exceptional to describe the dining experience residents should expect.
What inspectors found fell short of that word.
When residents cannot clearly read the options in front of them, the mechanism for expressing a preference breaks down before anyone in the kitchen ever gets involved. A resident who cannot make out the text on a menu ticket cannot choose their meal. A resident who cannot choose their meal cannot have their preferences honored. The policy's promise of person-centered care depends, at the most basic level, on a person being able to see the choices.
The deficiency was cited at a harm level of minimal harm or potential for actual harm, the lower end of the federal scale. For residents with specific dietary restrictions, including texture-modified diets for those with swallowing difficulties, the gap between what a resident intended to order and what arrives on a tray carries more than inconvenience. A resident on a pureed diet who receives regular-textured food because a preference was miscommunicated or never captured faces a real physical risk.
The inspection was a complaint survey, meaning someone had raised a concern with regulators before inspectors arrived. The report does not specify who filed the complaint or what it originally alleged.
Metropolis Rehab & Health Care Center is located at 2299 Metropolis Street in Metropolis, Illinois. The facility's plan of correction was not included in the inspection documents reviewed.
The manager's answer, that he would look into getting the tickets reprinted larger, was the last thing the inspection record shows happening on the subject. Whether the tickets were ever changed, whether residents were offered another way to communicate their choices in the meantime, the report does not say. For the residents who sat in that dining room on November 17 squinting at print too small to read, the exceptional dining experience the policy promised was still somewhere down the road, pending a reprint.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Metropolis Rehab & Hcc from 2025-11-17 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 1, 2026 · Our methodology
METROPOLIS REHAB & HCC in METROPOLIS, IL was cited for violations during a health inspection on November 17, 2025.
The specific problem that surfaced during the inspection involved menu tickets, the printed materials residents use to communicate their meal choices.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.