Polaris Rehab: Resident Dignity Violations - WY
She wasn't the only one saying it.
Thirteen facility employees told inspectors in October 2025 that staffing shortages had made it impossible to provide basic care. One described spending significant time just searching for a second person to assist with a lift or transfer, time that frustrated staff and residents alike. Another said residents on the North hall were left with call lights on for extended periods because certain aides refused to answer them. A third reported that residents were routinely left in wet incontinence products for hours.
The therapy department was caught in the middle. Two rehabilitation staff members said they either had to wait for aides to finish basic cares before beginning a session or perform the cares themselves, which cut directly into the time they could spend on rehabilitation. One said treatment plans weren't being followed because resident needs weren't being addressed first. Another estimated that 35 percent of residents on the North hall and 51 percent on the South hall required a mechanical lift for transfers.
The facility was also running short on bariatric briefs and wipes, leaving staff to scramble or sending a manager out to shop.
One employee noted the facility had absorbed a string of leadership departures: the human resources director, maintenance director, and admissions director had all been terminated, and the director of nursing had walked out.
The administrator told inspectors the facility was working within its budget and that on paper, staffing was adequate. The corporation's CEO said finding CNAs was challenging and that the facility was always trying to meet its per-patient-day targets, noting census was running about twenty residents below average.
One employee's summary of the situation was direct: the administrator had told staff their numbers were okay. "Resident care," that employee said, "was not okay."
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Polaris Rehabilitation and Care Center from 2025-10-24 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Corrections: We strive for accuracy in everything we publish. If you believe any fact in this article is incorrect, please contact us with details, and we will review and correct it promptly.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: November 3, 2026 · Our methodology
Polaris Rehabilitation and Care Center in Cheyenne, WY was cited for violations during a health inspection on October 24, 2025.
She wasn't the only one saying it.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.