Polaris Rehab: Notification Failures - WY
That admission was one of many collected by federal inspectors during an October 2025 complaint survey at the facility on East 12th Street. Across more than a dozen staff interviews, workers described a facility coming apart: showers skipped, meals delivered late, charting left undone, and residents left sitting in wet incontinence products for extended periods because there weren't enough hands to get to them.
One staff member said she could only round on her residents three times during a twelve-hour shift, against a standard of every two hours. Another said she was rushing through cares and unable to help residents "with the little stuff." A therapist said that 35 percent of residents on the North hall and 51 percent on the South hall required a mechanical lift for transfers, compounding the problem every time a second staff member couldn't be found.
The therapy department was suffering too. Rehabilitation sessions were being cut short or delayed because therapists had to either wait for a nursing assistant to finish basic care before a session could begin, or perform that care themselves, eating into treatment time. One staff member said treatment plans were not being followed because resident needs weren't being addressed in the first place.
The facility had also run out of bariatric briefs and wipes, forcing staff to scramble or sending a manager out to shop.
Leadership had recently collapsed. The human resources director, maintenance director, and admissions director had all been terminated. The director of nursing had walked out.
The administrator told staff the facility was not short-staffed and that the numbers were okay. One staff member's response was direct: resident care was not okay.
The CEO, interviewed the same day inspectors wrapped their survey, said finding CNAs was challenging and that the facility's census was running about twenty residents below average. He said they were doing the best they could.
The staff member who transferred that resident alone did not say whether anything went wrong.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Polaris Rehabilitation and Care Center from 2025-10-24 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 4, 2026 · Our methodology
Polaris Rehabilitation and Care Center in Cheyenne, WY was cited for violations during a health inspection on October 24, 2025.
That admission was one of many collected by federal inspectors during an October 2025 complaint survey at the facility on East 12th Street.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.