Polaris Rehab: Bladder Care Deficiencies - WY
At Polaris Rehabilitation and Care Center, workers described scrambling to find a second person before moving residents who required two-person transfers, sometimes giving up and doing it alone. One staffer admitted to transferring a resident who required two people without any assistance because no help was available. Another said she could only round on her residents three times during a 12-hour shift, when the standard was every two hours. Showers weren't being completed on schedule. Charting wasn't getting done. Meals were arriving late.
"I was overwhelmed and felt like I was rushing through cares," one staff member told inspectors, adding she was unable to help residents with what she called "the little stuff."
Residents on the North hall had call lights left on for extended periods because certain aides refused to address their needs. The facility had run short of bariatric briefs and wipes, forcing management to make supply runs to a store. Therapy staff said they couldn't run rehabilitation sessions because residents hadn't received basic care first, and if therapists stepped in to provide that care themselves, it cut into the time they could spend on actual rehabilitation. One therapist estimated 35 percent of residents on the North hall and 51 percent on the South hall required a mechanical lift for transfers.
The staffing crisis coincided with a wave of departures at the top. The human resources director, maintenance director, and admissions director had all recently been terminated. The director of nursing had walked out.
The administrator, interviewed October 24, said the facility was working within its budget and was adequately staffed on paper. The corporation's CEO acknowledged finding CNAs was challenging and said the facility's census was running about 20 residents below average, but said they were doing the best they could and did not want to cut direct care.
One staff member put it plainly: the administrator said the numbers were okay. Resident care was not okay.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Polaris Rehabilitation and Care Center from 2025-10-24 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 5, 2026 · Our methodology
Polaris Rehabilitation and Care Center in Cheyenne, WY was cited for violations during a health inspection on October 24, 2025.
One staffer admitted to transferring a resident who required two people without any assistance because no help was available.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.