Carlton at the Lake: Residents' Clothes Lost - Chicago, IL
The laundry worker, identified in the report only as V5, told inspectors she had washed and dried the clothes belonging to both residents, written their names on slips of paper tucked inside each bag, and set the bags on a table in the hallway outside the laundry room. She called the administrator to say the clothes were ready. Someone would come pick them up, she was told. She left. The next morning, the bags were gone.
V5 told inspectors she had no idea who took them. She said residents' clothes should not go missing and should be returned the same day or by the next day at the latest.
By the afternoon of August 24, the administrator, identified as V1, told inspectors she still did not know where the clothes were. She said she had spoken with the assistant administrator, who told her he had brought the clothes "directly" somewhere, though the report does not specify where. The clothes remained unaccounted for.
The administrator said if the facility could not find the belongings, it would reimburse the two residents within a week. She said she wanted them to have clothes to wear.
The inspection was classified as minimal harm or potential for actual harm, and the violation affected a small number of residents. But the underlying fact is straightforward: two people living at a nursing home on West Montrose Avenue no longer had their own clothes, and the facility's leadership could not say what happened to them.
The administrator's offer of reimbursement, contingent on the facility first failing to locate what it lost, was the last word inspectors recorded on the matter.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Carlton At the Lake, The from 2025-08-25 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 19, 2026 · Our methodology
CARLTON AT THE LAKE, THE in CHICAGO, IL was cited for violations during a health inspection on August 25, 2025.
She called the administrator to say the clothes were ready.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.