Willows Post Acute: Resident Dignity Violations Found - CA
That complaint, surfaced during a state inspection completed in August 2025, sits at the center of a pattern inspectors documented at the Glenn County facility: staff behavior that residents and at least one nurse found troubling, and managers who said they knew almost nothing about it.
The inspection was triggered by a complaint. When investigators arrived and began pulling records, they found a formal grievance filed on June 16 by a resident who said they had not received proper care one night. Management had responded by issuing a corrective action notice to one certified nursing assistant. One write-up, for one incident.
A licensed vocational nurse told inspectors a different story.
LVN A, interviewed on July 16, said she was aware of several residents complaining about one specific CNA. She said she had personally witnessed this CNA slam objects on the desk when upset. She said she had watched the CNA speak down to residents and to other staff. She said she had reported this behavior to management many times.
"Nothing seems to change," she told inspectors.
Her discomfort with the situation had become practical. LVN A said she now requests not to be scheduled alongside this CNA because she does not believe the CNA is a good team player and does not take good care of residents. A nurse rearranging her own schedule to avoid a coworker, because she did not trust that coworker with the people in their care.
The Director of Nursing was interviewed on July 30. He told inspectors he had not heard any grievances from residents about CNAs or about staffing. He said he was aware of no staffing issues. He said residents should feel safe and comfortable at the facility, not scared and afraid.
He also said he was aware of one CNA with documented behavior issues, and that the facility was following human resources policies for the process of termination.
That last detail is worth sitting with. The Director of Nursing said in the same breath that he had heard nothing about staffing problems and that the facility was already moving to terminate a CNA for behavior. A formal termination process does not begin with nothing. It begins with documentation, with reports, with exactly the kind of complaints LVN A said she had been filing for months.
The Director of Staff Services, interviewed alongside a review of the June grievance report on July 10, confirmed the corrective action notice existed. The paper trail was there. The question inspectors were left with was not whether management had the information. It was what they had done with it, and how long it had taken.
The resident who said he feels unwanted during his own care did not file that complaint in a vacuum. LVN A did not start requesting schedule changes on a whim. These are the kinds of adjustments people make when they have stopped expecting the formal system to fix things, when they have learned to work around a problem rather than through it.
Inspectors cited the facility under F0550, which covers resident dignity and respect. The citation was tagged at a level of minimal harm or potential for actual harm, meaning inspectors found no documented injury, but found enough to conclude that some residents had been affected.
The Director of Nursing's closing statement to inspectors, that residents should feel safe and comfortable and not scared and afraid, was offered as a standard. Whether it describes what residents at Willows Post Acute have actually experienced is a different question. One of them already answered it. He said he feels unwanted.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Willows Post Acute from 2025-08-14 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
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Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: October 19, 2026 · Our methodology
WILLOWS POST ACUTE in WILLOWS, CA was cited for violations during a health inspection on August 14, 2025.
The inspection was triggered by a complaint.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.