Willows Post Acute
WILLOWS POST ACUTE in WILLOWS, CA — inspection on August 14, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During a concurrent interview and record review on 7/10/25 at 11:30 am, with Director of Staff Services (DSD), Complain/Grievance report dated 6/16/25 was reviewed.
The report indicated a resident filed a formal complaint with management for not receiving proper care one night in the facility.
The report indicated one CNA was responsible for helping the residents and CNA received a corrective action notice (write up).
During an interview with Licensed Vocational Nurse (LVN) A on 7/16/25 at 1 pm, stated she was aware of several residents complaining about one specific CNA. LVN A stated she now requests to not work with this CNA when they are scheduled together because she does not feel like she is a good team player and does not take good care of the residents. LVN A stated she has seen this CNA slam things on the desk when she gets upset and has witnessed her speak down to residents and other staff members. LVN A stated she has reported this behavior to management many times, but nothing seems to change.
During an interview on 7/30/25 at 1:30 pm, with Director of Nursing (DON), he stated that he had not heard of any grievances from the residents about the CNA's or about staffing. DON stated he has heard of no issues with staffing to his knowledge. DON stated that he is aware of one CNA with behavior issues documented and they are following human resources policies for the process of termination of employment. DON stated residents should feel safe and comfortable while at this facility and not scared and afraid.
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.