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Complaint Investigation

Complete Care At Kensington

February 23, 2026 · Waukesha, WI · 1810 Kensington Dr
Citations 1
CMS Rating 1/5
Beds 150
Provider ID 525242
Healthcare Facility
Complete Care At Kensington
Waukesha, WI  ·  View full profile →
Inspection Summary

Complete Care at Kensington in WAUKESHA, WI — inspection on February 23, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0880
Infection Control Deficiencies

they should be sanitized after each use.

the lifts are taken to the shower room and wiped down after each resident with a bleach wipe.

On 2/23/26, at 2:30 p.m., Surveyor asked Infection Preventionist (IP)-E when lifts are sanitized. IP-E informed Surveyor they should be sanitized after every use.

On 2/23/26, at 3:06 p.m., Surveyor asked Director of Nursing (DON)-B when lifts should be sanitized.

DON-B informed Surveyor they are supposed to be sanitized when they leave the room.

Surveyor informed DON-B of the Hoyer lift not being sanitized after R5 was transferred.

On 2/23/26, at 3:25 p.m., Nursing Home Administrator (NHA)-A, DON-B, Regional Nurse Consultant-C and Chief Compliance Officer-D were informed of the above. No additional information was provided to Surveyor as to why the Hoyer lift was not sanitized.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WAUKESHA, WI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Complete Care at Kensington or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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