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Complaint Investigation

Kempsville Health & Rehab Center

February 26, 2026 · Virginia Beach, VA · 5520 Indian River Road
Citations 3
CMS Rating 2/5
Beds 90
Provider ID 495232
Healthcare Facility
Kempsville Health & Rehab Center
Virginia Beach, VA  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

KEMPSVILLE HEALTH & REHAB CENTER in VIRGINIA BEACH, VA — inspection on February 26, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0609
Freedom from Abuse, Neglect, and Exploitation Deficiencies

allegation is made .

495232 02/26/2026

Kempsville Health & Rehab Center 5520 Indian River Road Virginia Beach, VA 23464

contact with R101's right cheekbone area, or R101 could have hit herself, causing the contusion.

The

it was more focused on how the skin tear occurred and not the contusion to the right

revealed, .After completion of the investigation, all of the evidence should be analyzed, and the Administrator (or his/her designee) will make a determination regarding whether the allegation or suspicion is substantiated, and, for Injuries of Unknown Source, a determination regarding the probable source of the injury.

495232 02/26/2026

Kempsville Health & Rehab Center 5520 Indian River Road Virginia Beach, VA 23464

information was not resident specific.

She said that the facility staff met with the resident and/or

care needs and was not provided in a timely manner to the resident or representative.

Review of the

Plan Protocol Checklist will trigger to be completed for all new admissions within the electronic chart system.

Social Services or designee will check off each completed item, save, sign, and lock the assessment.A list of the resident's medications, therapy orders, and dietary instructions.print out orders.Social Service Recommendations Documentation.48 hour Interim/Baseline Care Plan.Social Services will bring the checklist to the Advance Care Planning meeting, and present one copy of all items to the resident/representative.Document on the Checklist the date the documentation was received by resident/representative.

Review of the facility's policy titled, Comprehensive Care Planning Policy last reviewed 02/24/26 indicated, An interdisciplinary plan of care will be established and updated as indicated for every resident in accordance with state and federal regulatory requirements.An Interim baseline care plan will be developed within 48 hours of admission to ensure the resident's needs are met until the comprehensive care plan is completed.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in VIRGINIA BEACH, VA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from KEMPSVILLE HEALTH & REHAB CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.