Crestview Healthcare Residence
Inspection Findings
F-Tag F0684
F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few
FORM CMS-2567 (02/99) Previous Versions Obsolete
residents to their appointments if she was informed. He stated if residents had appointments scheduled at
the same time, they utilized a ride share company. He stated there was a mix up with the appointment with Resident #1. He stated it was missed once and it was rescheduled. He stated it was an MRI appointment for urology. He stated it was not an appointment that was life threatening. During an interview on 8/14/2025 at 5:08 PM with ADON revealed Resident #1 came from another town hospital and he scheduled his own MRI and set up his own transportation where he attended his appointment in the other town. She stated he came back with no follow-up paperwork. She stated she received a call from the surgical confirming his appointment on or about 3/30/2025. She advised the surgical representative that there will not have anyone medically equipped on the van to handle Resident #1 after the procedure. The next day they called from the same surgical center and stated he cannot get on the van after the procedure. The ADON stated that was why the first appointment was cancelled. She stated Resident #1 then received a referral from the doctor to
a local urologist. The ADON stated the appointment was scheduled but never questioned anything regarding preop instructions because she figured he did not need anything for the MRI. Once he arrived at
the appointment, he could not be seen because he had not been prepped. The ADON stated they received
the orders from the doctors' office, but the orders were not put into PCC so Resident #1 missed that appointment. The ADON stated the orders was now placed into the system and Resident #1 appointment was scheduled and he has started his preop for the procedure that will take place on tomorrow. The ADON stated the was not a life-threatening procedural appointment he missed. During an interview on 8/14/2025 at 5:38 PM with DON revealed it was the ADON or the charge nurse job to make sure appointments and orders are placed in PCC but ultimately it was her responsibility. The DON stated the first time, the surgical center in [NAME] did not communicate the instruction. The second time, it was not entered into PCC. When
she learned about it, she scheduled it. She stated the ADON went on vacation, and she did not see the instruction. It was revealed, the instructions were not placed in PCC. She found the instructions and she went over them with Resident #1. She advised him it was scheduled for 8/15/2025 and he was alright with that. A record review of the facility's Abuse Prohibition undated policy revealed, each resident has the right to be free from verbal, sexual, physical and mental abuse, mistreatment, neglect, involuntary seclusion and misappropriation of property. Neglect: Failure to provide goods and services necessary to avoid physical harm, mental anguish or mental illness. It may include failure to assist in personal hygiene, or in provision of food, clothing, shelter; failure to provide medical care for physical and mental health needs or failure to protect from health and safety hazards.
Event ID:
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If continuation sheet
Crestview Healthcare Residence in Waco, TX inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Waco, TX, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Crestview Healthcare Residence or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.