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Complaint Investigation

Avir At Mineola

August 29, 2025 · Mineola, TX · 320 Greenville Highway
Citations 4
CMS Rating 1/5
Beds 115
Provider ID 675668
Healthcare Facility
Avir At Mineola
Mineola, TX  ·  View full profile →
Inspection Summary

Avir at Mineola in Mineola, TX — inspection on August 29, 2025.

Found 4 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0580
Resident Rights Deficiencies
Potential for More Than Minimal Harm

During an interview on 8/29/25 at 10:50 a.m. LVN D said she was working on 8/28/25 and Resident #2 came to her after dinner and showed her what appeared to be a burst blister with drainage to her right leg. LVN D said she applied a non-stick dressing to the area and wrapped it with wrap gauze. LVN D said she had intentions to but never notified the physician or obtained an order for the dressing.

During an interview on 8/29/25 at 10:55 a.m. the DON said she expected staff to notify the physician of changes in condition including skin conditions, swelling, or weeping.

During an interview attempt on 8/29/25 at 12:16 p.m. LVN B did not answer the phone and her voicemail was full.

During an interview on 8/29/25 at 2:06 p.m. the DON the importance of notifying the physician of a change in condition was to get the appropriate diagnosis and treatment for a resident.

Record review of the facility's Change in a Resident's Condition or Status policy last revised 6/2025 indicated, Our facility promptly notifies the resident, his or her attending physician, healthcare provider, and the resident representative of changes in the resident's medical/mental condition and/or status.

The nurse will notify the resident's attending physician, healthcare provider, or physician on call when there had been a(an):.b. discovery of injuries of unknown origin.d. significant change in the resident's physical/emotional/mental condition; e. need to alter the resident's medical treatment significantly.Except in medical emergencies, notifications will be made within twenty-four hours of a change occurring in the resident's medical/mental condition or status.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/29/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Avir at Mineola

320 Greenville Highway Mineola, TX 75773

SUMMARY STATEMENT OF DEFICIENCIES

earlier than ordered.

The DON said the importance of following the physician's orders and administering as needed medications as ordered was not to overmedicate the resident and be able to signify if a medication was effective within the parameters ordered.

The DON said she expected all medications including as needed medications to be documented in the EMR.

The DON said the importance of documenting in the EMR was that was the official documentation indicating a medication had been administered and it allowed other nurses to know when a resident least had a medication and the medications effectiveness.

Record review of the facility's Medication Administration-General Guidelines policy dated 6/1/22 indicated, Medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so.A.

Preparation.4.

Five Rights- right resident, right drug, right dose, right route, and right time, are applied for each medication being administered .5.

The medication administration record (MAR) is always employed during medication administration.B.

Administration.2.

Medications are administered in accordance with written orders of the prescriber.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/29/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Avir at Mineola

320 Greenville Highway Mineola, TX 75773

SUMMARY STATEMENT OF DEFICIENCIES

During an interview attempt on 8/29/25 at 12:16 p.m. LVN B did not answer the phone and her voicemail was full.

During an interview on 8/29/25 at 2:06 p.m. the DON the importance of notifying the physician of a change in condition was to get the appropriate diagnosis and treatment for a resident.

Record review of the facility's Change in a Resident's Condition or Status policy last revised 6/2025 indicated, Our facility promptly notifies the resident, his or her attending physician, healthcare provider, and the resident representative of changes in the resident's medical/mental condition and/or status.

The nurse will notify the resident's attending physician, healthcare provider, or physician on call when there had been a(an):.b. discovery of injuries of unknown origin.d. significant change in the resident's physical/emotional/mental condition; e. need to alter the resident's medical treatment significantly.Except in medical emergencies, notifications will be made within twenty-four hours of a change occurring in the resident's medical/mental condition or status.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/29/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Avir at Mineola

320 Greenville Highway Mineola, TX 75773

SUMMARY STATEMENT OF DEFICIENCIES

The facility failed to ensure CNA E had a current nurse aide certification while employed at the facility and actively providing care for residents from [DATE] through [DATE]. CNA E certificate expired on [DATE].

This failure placed residents at risk for decreased quality of care.

Findings included:

Record review of CNA E's employee file indicated her nurse aide certification was issued on [DATE] and would expire on [DATE].

The employee file indicated CNA E's initial nurse aide certification was issued on [DATE].

The employee file indicated she applied to the facility on [DATE] and was available for work on [DATE].

The employee application indicated her nurse aide certification would expire on [DATE].

Record review of CNA E's time sheets from [DATE] through [DATE] indicated other than 4 days of PTO, she had taken CNA E had worked her normal full-time shift at the facility.

During an interview on [DATE] at 11:50 a.m. the BOM said CNA E's nurse aide certification expired on [DATE].

The BOM said when LVN C brought it to her attention that CNA E had an expired nurse aide certification she pulled the certification in TULIP and saw it had been renewed on [DATE].

The BOM said she did not know how many if any days CNA E had worked with an expired nurse aide certification or why CNA E did not renew her nurse aide certification by [DATE].

The BOM said she did not know how LVN C was aware of CNA E's expired nurse aide certification or what date she was notified on.

During an interview on [DATE] at 12:35 p.m. the Administrator said he had not been aware CNA E had been working with an expired nurse aide certification until she told them.

The Administrator said the facility and corporate do monitor for expired or expiring license and certifications, but CNA E had not showed up on any of their lists.

The Administrator said CNA E told them she had not renewed her certification because she did not know how to work TULIP.

During an interview on [DATE] at 12:41 p.m. CNA E said her nurse aide certification was expired for several months without her realizing it because she thought the facility would renew it for her like her previous facility did. CNA E said when she realized her nurse aide certification was expired due to her working nights, she had not gone up to the facility to have them assist her with the renewal paperwork. CNA E said there was really no excuse for her nurse aide certification being expired for so long.

During an interview on [DATE] at 2:25 p.m. the Administrator said the facility did not have a policy regarding nurse aide certification renewal/expirations/registry.

The Administrator said the facility did have an annual employee checklist that was supposed to be completed on all employees annually.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Mineola, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Avir at Mineola or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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