Windsor Nursing And Rehabilitation Center Of Mcall
Windsor Nursing and Rehabilitation Center of Mcall in Mcallen, TX — inspection on November 21, 2025.
Found 2 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an interview on 11/04/25 at 3:10 PM, the DON stated on the day of the reported incident, Resident #1 had a light syncope (a temporary loss of consciousness caused by a decrease in blood flow to the brain) episode.
The DON stated that upon investigation, CNA A and CNA B were asked if any body part of Resident #1 had changed surfaces, in other words, had Resident #1 fallen to the floor.
The DON stated that CNA A had stated no but CNA B had stated yes.
The DON stated the investigation moved forward with CNA A's statement that it was not a fall.
The DON stated she could not confirm as to how Resident #1 sustained the fracture.
The DON stated that CNA B's statement was followed up by conducting abuse/neglect and fall prevention in-services (trainings).
The DON stated she was unaware as to why CNA B's statement that Resident #1 had sustained a fall was not investigated.
The DON stated that the Administrator conducts all investigations.
During an interview on 11/04/25 at 3:33 PM, the Administrator stated he was not able to determine whether Resident #1 had sustained a fall or not.
The Administrator stated that CNA A had stated that Resident #1 had not fallen while CNA B had stated that Resident #1 had.
The Administrator stated he opted to follow through with the investigation using CNA A's statement that Resident #1 had not fallen and let State' tell him what really happened.
The Administrator stated he did not follow up with CNA B's statement that Resident #1 had fallen because he just wasn't sure.
The Administrator stated he did not know how Resident #1 sustained the fracture since CNA A had stated he had not fallen.
During an interview on 11/05/25 at 2:36 PM, CNA B stated that a fall is when a resident is on the floor. CNA B stated she was not lying about Resident #1 falling. CNA B stated she had no reason to lie.
Record review of the facility's policy titled Abuse, Neglect and Exploitation, with a date of 07/11/25, revealed:Policy: It is the policy of this facility to provide protection for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, and exploitation and misappropriation of resident property.Definitions: Alleged Violation is a situation or occurrence that is observed or reported by staff, resident, relative, visitor or others but has not yet been investigated and if verified, could be indication of noncompliance with the Federal requirements related to mistreatment, exploitation, neglect, or abuse, including injuries or unknown source, and misappropriation of resident property.V.
Investigation of Alleged Abuse, Neglect and ExploitationA. An immediate investigation is warranted when suspicion of abuse, neglect or exploitation, or reports of abuse, neglect or exploitation occur.
Facility ID:
IDENTIFICATION NUMBER:
A.
Building
COMPLETED
11/21/2025
STREET ADDRESS, CITY, STATE, ZIP CODE
Windsor Nursing and Rehabilitation Center of McAll
900 S 12th St McAllen, TX 78501
SUMMARY STATEMENT OF DEFICIENCIES
During an interview on 11/04/25 at 3:33 PM, the Administrator stated he was not able to determine whether Resident #1 had sustained a fall or not.
The Administrator stated that CNA A had stated that Resident #1 had not fallen while CNA B had stated that Resident #1 had.
The Administrator stated he opted to follow through with the investigation using CNA A's statement that Resident #1 had not fallen and let State' tell him what really happened.
The Administrator stated he did not follow up with CNA B's statement that Resident #1 had fallen because he just wasn't sure.
The Administrator stated he did not know how Resident #1 sustained the fracture since CNA A had stated he had not fallen.
During an interview on 11/05/25 at 2:36 PM, CNA B stated that a fall is when a resident is on the floor. CNA B stated she was not lying about Resident #1 falling. CNA B stated she had no reason to lie.
Record review of the facility's policy titled Abuse, Neglect and Exploitation, with a date of 07/11/25, revealed:Policy: It is the policy of this facility to provide protection for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, and exploitation and misappropriation of resident property.Definitions: Alleged Violation is a situation or occurrence that is observed or reported by staff, resident, relative, visitor or others but has not yet been investigated and if verified, could be indication of noncompliance with the Federal requirements related to mistreatment, exploitation, neglect, or abuse, including injuries or unknown source, and misappropriation of resident property.V.
Investigation of Alleged Abuse, Neglect and ExploitationA. An immediate investigation is warranted when suspicion of abuse, neglect or exploitation, or reports of abuse, neglect or exploitation occur.
Facility ID:
Frequently Asked Questions
More Reports
Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.