The Highlands Guest Care Center
THE HIGHLANDS GUEST CARE CENTER in DALLAS, TX — inspection on December 30, 2025.
Found 2 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an interview on 12/30/2025 at 11:51 a.m., the DON stated privacy
ongoing process and resident rights was one of them.
The DON stated the facility ensured all the new
evaluation to ensure their nursing skills and knowledge including competency in respecting residents' rights.
Review of facility's policy Resident Rights revised dated February 2021, reflected: It is the policy of this facility that all residents be treated with kindness, respect, and dignity Policy Interpretation and Implementation. a, a dignified existence. b. be treated with respect, kindness, and dignity.
675447 12/30/2025
The Highlands Guest Care Center 9009 Forest LN Dallas, TX 75243
The facility failed to update and
residents, their families, and facility visitors by placing them at risk of not having access to information regarding the numbers of staff caring for the residents each shift and the facility census.The findings included: During an observation on 12/28/25 at 9:00 a.m., the daily staffing posting was hanging at the receptionist desk dated 12/26/2025.
During an interview on 12/29/2025 at 10:42 a.m., the Staffing Coordinator stated that she created the staff posting on Friday and placed it in the 24-hour turnover binder for the Weekend Supervisor to post on weekends.
The Staffing Coordinator said the night shift nurses completed the daily staffing posting.
Record review of the 24-hour turnover binder revealed there was daily staff posting for 12/27/25 and 12/28/25.
During an interview on 12/30/25 at 11:45 a.m., the DON stated that the Staffing Coordinator was responsible for filling out the facility's daily posting.
The Weekend Supervisor was in charge to put up the staff posting on Saturday and Sunday.
The DON was not aware that the staff posting had not been posted.
The DON stated that the purpose of the daily staff posting was for the transparency of the facility to family members.
The DON said the staff posting informs each family member how many staff members are assigned each shift to provide care for their loved one.
The DON stated the negative effect of not posting would be that visitors would not have the nursing staff hours for that day.
During an attempted interview on 12/30/2025 at 11:55 a.m., the Weekend Supervisor did not answer the phone.
Record review of the facility's policy titled, Posting Direct Care Daily Staffing Numbers, revised August 2022, indicated, Our facility will post on a daily basis for each shift staffing data, including the number of nursing personnel responsible for providing direct care to residents. 1.
Within two hours of the beginning of each shift, the number of licensed nurses (RN, LPNs, LVNs) and the number of unlicensed nursing personnel (CNAs) directly responsible for resident care is posted in a prominent location (accessible to residents and visitors) and in clear and readable format.
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.