The Highlands Guest Care Center
The Highlands Guest Care Center is a 1-star rated nursing home in Dallas, TX with 116 beds. CMS sub-ratings: health inspections 1/5, staffing 1/5, quality measures 3/5.
The facility has 38 health violations on record. Federal fines total $28,077 across 10 enforcement actions. Most recent inspection: April 14, 2025.
This facility has abuse citations on its federal record.
Designated as a CMS Special Focus Facility — indicating a pattern of serious quality issues under heightened federal oversight.
Data synthesized from CMS.gov and Texas public inspection records. Reviewed by Christopher F. Nesbitt, Sr., NR-EMT & BU-trained Paralegal.
Inspection History Overview
Data current as of May 6, 2026 · Source: CMS Provider Data
Detailed Inspection Reports
Notice: These are official CMS inspection narratives containing detailed regulatory findings. This information is not available in searchable format anywhere else online.
Fines and Penalties by Year
2021 3 penalties totaling $11,050
Fine
Fine
Fine
2020 7 penalties totaling $17,027
Fine
Fine
Fine
Fine
Fine
Fine
Fine
Health Violations by Year
2025 7 violations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide safe, appropriate pain management for a resident who requires such services.
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Keep all essential equipment working safely.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2023 11 violations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide or get specialized rehabilitative services as required for a resident.
Provide and implement an infection prevention and control program.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Respond appropriately to all alleged violations.
2022 4 violations
Reasonably accommodate the needs and preferences of each resident.
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
2021 4 violations
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
PASARR screening for Mental disorders or Intellectual Disabilities
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
2020 1 violations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
2019 3 violations
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Keep all essential equipment working safely.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
2018 5 violations
Provide and implement an infection prevention and control program.
Keep residents' personal and medical records private and confidential.
Ensure each resident receives an accurate assessment.
Provide and implement an infection prevention and control program.
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
2017 3 violations
Store, cook, and serve food in a safe and clean way.
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Frequently Asked Questions About The Highlands Guest Care Center
- What violations has The Highlands Guest Care Center received?
- The Highlands Guest Care Center has 38 health and safety violation(s) documented by CMS inspections. All violation data comes from official Medicare inspection reports and is updated regularly from government sources.
- What is the quality rating of The Highlands Guest Care Center?
- The Highlands Guest Care Center has a 1-star rating out of 5 from CMS. This rating indicates the facility may have quality concerns that should be investigated further. The rating is based on health inspections, staffing levels, and quality measures.
- When was The Highlands Guest Care Center last inspected?
- Inspection reports are documented by state survey agencies and the Centers for Medicare & Medicaid Services (CMS). Reports typically lag 2-3 months behind the actual inspection date. Visit the facility's full profile page for detailed violation information and inspection history.
- Is The Highlands Guest Care Center safe?
- Safety at The Highlands Guest Care Center should be evaluated based on multiple factors: the facility's CMS rating, recent violation history, and personal visits. We recommend reviewing the complete inspection history, speaking with current residents and families, consulting healthcare professionals, and visiting in person before making placement decisions.
- How do I contact The Highlands Guest Care Center?
- Phone: (972) 783-1771. Address: 9009 Forest Ln, Dallas, TX. For visiting hours and admission information, call the facility directly.
- What services does The Highlands Guest Care Center offer?
- The Highlands Guest Care Center is a skilled nursing facility with 116 beds. The facility accepts Medicare and Medicaid. For specific services like rehabilitation, memory care, or short-term recovery, contact the facility directly.
- What are better facilities near Dallas, TX?
- Compare The Highlands Guest Care Center with other nursing homes in Dallas, TX on our facilities page. Filter by star rating, bed count, and recent inspection results to find the best match for your needs.
Compare Nursing Homes in Dallas, TX
| Facility | Rating | Violations | Beds |
|---|---|---|---|
| The Highlands Guest Care Center (this facility) | ★☆☆☆☆ | 38 | 116 |
| C C Young Memorial Home | ★★★★★ | 13 | 129 |
| Healthcare Center At The Forum At Park Lane | ★★★★★ | 12 | 90 |
| Pearl Nordan Care Center - Nursing | ★★★★★ | 17 | 30 |
| Presbyterian Village North Special Care Ctr | ★★★★★ | 39 | 88 |
| Pure Health Transitional Care At Texas Health Pres | ★★★★★ | 20 | 49 |
| The Legacy Midtown Park | ★★★★★ | 10 | 54 |
Editorial Standards & Data Oversight
Data Source: This report is based on official public inspection records from the Centers for Medicare & Medicaid Services (CMS) Provider Data Catalog.
Editorial Process: Content generated using AI to synthesize complex regulatory data, then reviewed and verified for accuracy by our editorial team.
Professional Review: All content undergoes standards and compliance oversight by Christopher F. Nesbitt, Sr., Nationally Registered EMT & BU-trained Paralegal, using professional regulatory data auditing protocols.
This page is maintained by NursingHomeNews.org and is not affiliated with The Highlands Guest Care Center.