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Complaint Investigation

Majestic Gardens At Memphis Rehab & Snc

August 20, 2025 · Memphis, TN · 131 N Tucker
Citations 1
CMS Rating 1/5
Beds 169
Provider ID 445150
Healthcare Facility
Majestic Gardens At Memphis Rehab & Snc
Memphis, TN  ·  View full profile →
Inspection Summary

MAJESTIC GARDENS AT MEMPHIS REHAB & SNC in MEMPHIS, TN — inspection on August 20, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0569
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Review of the medical record revealed Resident #18 was admitted on [DATE], with diagnoses including Psychotic Disorder with Delusions, Dementia, and Hypertension. Resident #18 was discharged to another facility on 12/13/2025.

Review of the facility's Patient Fund Request Form dated 1/30/2025, revealed .Refund due to discharged on 12/13/2025 [Named Resident] .Closed account due to discharged .

During a telephone interview on 8/19/2025 at 10:30 AM, Resident #18's daughter (responsible party) confirmed Resident #18's personal account was not received through the mail until 2/5/2025.

During an interview on 8/19/2025 at 11:25 AM, the Business Office Manager and the Administrator confirmed the account was not refunded within 30 days.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

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Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MEMPHIS, TN, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from MAJESTIC GARDENS AT MEMPHIS REHAB & SNC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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