Granada Post Acute: Hearing Care Neglect - CA
The finding came out of a complaint inspection at Granada Post Acute on August 12, 2025. Inspectors reviewed hearing exam records for two residents and found that Resident 2, whose last documented ENT visit was dated September 25, 2024, should have been seen again by May 2025. The visit never happened.
The facility's own Social Services Director told inspectors that all residents should be seen by the ENT doctor every six months, or at least twice a year. That standard put Resident 2's next appointment squarely in May 2025. The Social Services Director acknowledged the appointment didn't happen and acknowledged there was no documentation anywhere in the file explaining why it didn't happen.
No note. No reason. No record that anyone noticed.
The Social Services Director said there should have been documentation from Social Services to confirm that Resident 2's hearing needs were being tracked and assessed on schedule. There wasn't.
Hearing loss in nursing home residents is not a minor inconvenience. When a resident cannot hear staff instructions, medical questions, or the voices of family members, the consequences reach into nearly every part of daily life, from understanding a medication change to following along in a group activity to simply knowing someone is in the room. A missed ENT appointment is a missed opportunity to catch deterioration, adjust devices, or address problems a resident may not be able to articulate on their own.
The Director of Nursing, interviewed the same afternoon, told inspectors that certified nursing assistants are supposed to report and document any concerns about a resident's hearing devices as soon as they identify them, so that devices can be repaired or adjusted. That chain of reporting, from CNA to nurse to specialist, depends on the social services side of the house doing its part to keep scheduled appointments on the calendar and on the record.
Inspectors also reviewed the facility's job description for the Director of Social Services. The document, which the facility had left undated, listed among the general duties a responsibility to coordinate social service activities with other departments and to ensure that social service progress notes are "informative and descriptive of the services provided and of the resident's response to the service."
Resident 2's file did not reflect that standard.
The facility also had a policy on hearing aid care, also undated, stating that its purpose was to maintain residents' hearing "at the highest attainable level." The policy called for assessing residents' ability to operate their hearing aids and reporting complaints to a nurse supervisor.
Both documents described a system that, in Resident 2's case, had simply stopped running. The six-month interval passed. No appointment was made. No note was written to explain the lapse. No one flagged it until inspectors arrived with a complaint to investigate.
The violation was cited at a level of minimal harm or potential for actual harm, affecting few residents. That classification reflects what inspectors could document, not necessarily what Resident 2 experienced during the months they went without the hearing evaluation they were supposed to receive.
Granada Post Acute is a post-acute care facility in Lynwood, in Los Angeles County. The inspection was a complaint survey, meaning someone raised a concern that prompted regulators to take a closer look.
What they found was a gap that the facility's own staff confirmed, measured in months, and could not explain.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Granada Post Acute from 2025-08-12 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Corrections: We strive for accuracy in everything we publish. If you believe any fact in this article is incorrect, please contact us with details, and we will review and correct it promptly.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: November 4, 2026 · Our methodology
GRANADA POST ACUTE in LYNWOOD, CA was cited for neglect violations during a health inspection on August 12, 2025.
The finding came out of a complaint inspection at Granada Post Acute on August 12, 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.