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Complaint Investigation

Massena Rehabilitation & Nursing Center

May 22, 2026 · Massena, NY · 89 Grove Street
Citations 7
CMS Rating 1/5
Beds 160
Provider ID 335592
Healthcare Facility
Massena Rehabilitation & Nursing Center
Massena, NY  ·  View full profile →
Inspection Summary

MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY — inspection on May 22, 2026.

Found 7 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0584
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Federal health inspectors cited MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY for a deficiency under regulatory tag F-F0584 during a complaint investigation conducted on 2026-05-22.

Category: Resident Rights Deficiencies

The facility was found deficient in the following area: Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Scope/Severity Level E: pattern, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 7 deficiencies cited during this inspection of MASSENA REHABILITATION & NURSING CENTER.

Correction Status: Deficient, Provider has no plan of correction.

Federal health inspectors cited MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY for a deficiency under regulatory tag F-F0689 during a complaint investigation conducted on 2026-05-22.

Category: Quality of Life and Care Deficiencies

The facility was found deficient in the following area: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Scope/Severity Level K: pattern, immediate jeopardy to resident health or safety.

This represents an immediate jeopardy situation, the most serious level of deficiency.

This was one of 7 deficiencies cited during this inspection of MASSENA REHABILITATION & NURSING CENTER.

Correction Status: Deficient, Provider has no plan of correction.

Federal health inspectors cited MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY for a deficiency under regulatory tag F-F0755 during a complaint investigation conducted on 2026-05-22.

Category: Pharmacy Service Deficiencies

The facility was found deficient in the following area: Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 7 deficiencies cited during this inspection of MASSENA REHABILITATION & NURSING CENTER.

Correction Status: Deficient, Provider has no plan of correction.

Federal health inspectors cited MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY for a deficiency under regulatory tag F-F0800 during a complaint investigation conducted on 2026-05-22.

Category: Nutrition and Dietary Deficiencies

The facility was found deficient in the following area: Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Scope/Severity Level F: widespread, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 7 deficiencies cited during this inspection of MASSENA REHABILITATION & NURSING CENTER.

Correction Status: Deficient, Provider has no plan of correction.

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Federal health inspectors cited MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY for a deficiency under regulatory tag F-F0801 during a complaint investigation conducted on 2026-05-22.

Category: Nutrition and Dietary Deficiencies

The facility was found deficient in the following area: Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Scope/Severity Level F: widespread, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 7 deficiencies cited during this inspection of MASSENA REHABILITATION & NURSING CENTER.

Correction Status: Deficient, Provider has no plan of correction.

Federal health inspectors cited MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY for a deficiency under regulatory tag F-F0812 during a complaint investigation conducted on 2026-05-22.

Category: Nutrition and Dietary Deficiencies

The facility was found deficient in the following area: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Scope/Severity Level F: widespread, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 7 deficiencies cited during this inspection of MASSENA REHABILITATION & NURSING CENTER.

Correction Status: Deficient, Provider has no plan of correction.

Federal health inspectors cited MASSENA REHABILITATION & NURSING CENTER in MASSENA, NY for a deficiency under regulatory tag F-F0919 during a complaint investigation conducted on 2026-05-22.

Category: Environmental Deficiencies

The facility was found deficient in the following area: Make sure that a working call system is available in each resident's bathroom and bathing area.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 7 deficiencies cited during this inspection of MASSENA REHABILITATION & NURSING CENTER.

Correction Status: Deficient, Provider has no plan of correction.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MASSENA, NY, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from MASSENA REHABILITATION & NURSING CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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