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Complaint Investigation

The Suites Rio Vista

August 22, 2025 · Rio Rancho, NM · 2410 19th Street Se
Citations 2
CMS Rating 2/5
Beds 136
Provider ID 325127
Healthcare Facility
The Suites Rio Vista
Rio Rancho, NM  ·  View full profile →
Inspection Summary

The Suites Rio Vista in Rio Rancho, NM — inspection on August 22, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0578
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Based on record reviews and interviews, the facility failed to ensure medical records consistently reflected the correct code status for 1 (R #5) of 3 (R #5, #6, and #7) residents. If code status is not accurately documented in resident records, then the resident is at risk of a life-threatening medical error.

The findings are: A.

Record review of R #5's face sheet revealed an admission date of 06/11/25.

Further review revealed the resident's code status was not documented in the record. B.

Record review of R #5's hospital discharge documentation, dated 06/07/25, revealed a code status of Do Not Resuscitate (DNR; lifesaving measures are not desired). C.

Record review of R #5's New Mexico Medical Orders for Scope of Treatment (NM MOST; a legal document which outlines the care the resident wants when they become incapacitated and unable to speak for themselves) form, dated 06/11/25, revealed a DNR code status. D.

Record review of R #5's Care Plan, dated 06/23/25, revealed a Full Code Status. E. On 08/21/25 at 8:30 am, during an interview, Family Member (FM) #1 stated a nurse told her R #5 was a full code status when she inquired about R #5's code status during the admission process. FM #1 stated she was concerned, because she was aware R #5's status was DNR when she was discharged from the hospital. F. On 08/21/25 at 2:33 pm during an interview, the Director of Nursing (DON) stated the facility presumed residents were a Full Code status if nothing was documented on the resident's face sheet.

The DON verified the conflicting information within R #5's records and stated it was the facility's expectation for code status to be consistent throughout the medical record.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/22/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

The Suites Rio Vista

2410 19th Street SE Rio Rancho, NM 87124

SUMMARY STATEMENT OF DEFICIENCIES

G. On 08/21/25 at 1:25 p.m., during an interview, the Assistant Director of Nursing (ADON) stated the fire alarm control panel should be shut and locked at all times; because residents could open it, push buttons, and possibly disarm the alarm system. He stated R #2 should not have a large kitchen knife in his room. He stated it was a hazard for the resident to have the knife in his room; because he could injure himself, staff, or other residents.? The ADON stated the can of WD-40 was for R #2’s wheelchair. He stated he took the WD-40 out of R #2’s room, because it could be used to harm residents or staff.

H. On 08/21/25 at 1:40 p.m., during an interview, the Maintenance Director (MD) stated the electrical boxes and fire alarm panel should be kept closed and secured at all times to prevent tampering and injury. He stated unsecured cords across the floor presented a fall hazard to the residents.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Rio Rancho, NM, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from The Suites Rio Vista or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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