"They changed his insurance without ever contacting her," the woman told inspectors on December 23.
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The October 9 complaint investigation revealed deficiencies in the facility's elopement prevention system.
The resident exhibited pinching, scratching and screaming 15 times between September 1 and October 6.
The resident at Complete Care at Clark pointed inspectors to sign-in sheets that confirmed their account.
A cognitive assessment completed November 4 gave R8 a perfect score, 15 out of 15, indicating fully intact cognition.
The team noticed an indent where the shoulder appeared separated and out of place.
Video footage captured the moment Certified Nursing Assistant A approached the resident and asked, "Oh he/she is on the floor.
Inspectors determined the deficiency was not an isolated incident.
These requirements are not optional guidelines — they are legally binding conditions of participation in the Medicare and Medicaid programs.
The resident, identified in inspection records as Resident 2, had diarrhea and required frequent brief changes.
Federal inspectors documented the contamination during a November 19 complaint investigation at AdviniaCare Newport.
That was the situation inspectors found at Cadia Rehabilitation Renaissance during an August 2025 complaint inspection.