The inspection at Heritage The took place on November 13, 2025.
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The interviews happened at 10:40 a.m., 11:35 a.m., and 1:30 p.m.
The November 2025 inspection, completed on the 13th of that month, was not a routine visit.
Federal inspectors documented the conditions during a complaint inspection on November 21, 2025.
The Immediate Jeopardy citation, the most severe level of harm federal inspectors can assign, began October 21, 2025.
That explanation is now part of a federal inspection record.
The inspection was triggered by a complaint.
Someone is supposed to make those calls.
Federal inspectors cited the facility following a complaint investigation completed November 13, 2025.
The violations were documented during a complaint inspection completed November 19, 2025.
No record that a physician was called.
The resident is identified in inspection records only as Resident #1.
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