WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER

πŸ“ 745 SCHOOL STREET, webster, MA 01570 πŸ“ž 5089490644 πŸ›οΈ 135 beds

Overall Rating

⭐⭐
2/5

Health Inspection

⭐⭐
2/5

Staffing

⭐⭐
2/5

Quality Measures

⭐⭐⭐⭐
4/5

Inspection History Overview

93
Total Violations
9 years of data
$123,428
Total Fines
8 penalties
7
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2025 13 violations

Tag 0550 D Apr 10, 2025

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: May 25, 2025
Tag 0584 D Apr 10, 2025

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: May 25, 2025
Tag 0656 D Apr 10, 2025

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: May 25, 2025
Tag 0690 D Apr 10, 2025

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: May 25, 2025
Tag 0695 D Apr 10, 2025

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: May 25, 2025
Tag 0725 E Apr 10, 2025

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

βœ“ Corrected: May 25, 2025
Tag 0744 D Apr 10, 2025

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

βœ“ Corrected: May 25, 2025
Tag 0804 E Apr 10, 2025

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

βœ“ Corrected: May 25, 2025
Tag 0806 D Apr 10, 2025

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

βœ“ Corrected: May 25, 2025
Tag 0812 E Apr 10, 2025

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: May 25, 2025
Tag 0813 D Apr 10, 2025

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

βœ“ Corrected: May 25, 2025
Tag 0883 E Apr 10, 2025

Develop and implement policies and procedures for flu and pneumonia vaccinations.

βœ“ Corrected: May 25, 2025
Tag 0887 D Apr 10, 2025

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

βœ“ Corrected: May 25, 2025

2024 13 violations

Tag 0584 E Mar 1, 2024

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Apr 5, 2024
Tag 0604 D Mar 1, 2024

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: Mar 28, 2024
Tag 0641 B Mar 1, 2024

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Apr 1, 2024
Tag 0644 D Mar 1, 2024

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

βœ“ Corrected: Apr 5, 2024
Tag 0657 D Mar 1, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Apr 5, 2024
Tag 0740 D Mar 1, 2024

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

βœ“ Corrected: Mar 26, 2024
Tag 0759 D Mar 1, 2024

Ensure medication error rates are not 5 percent or greater.

βœ“ Corrected: Apr 5, 2024
Tag 0761 F Mar 1, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Apr 17, 2024
Tag 0804 E Mar 1, 2024

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

βœ“ Corrected: Apr 12, 2024
Tag 0842 D Mar 1, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Apr 5, 2024
Tag 0868 B Mar 1, 2024

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

βœ“ Corrected: Mar 27, 2024
Tag 0880 D Mar 1, 2024

Provide and implement an infection prevention and control program.

βœ“ Corrected: Apr 5, 2024
Tag 0883 E Mar 1, 2024

Develop and implement policies and procedures for flu and pneumonia vaccinations.

βœ“ Corrected: Apr 5, 2024

2023 2 violations

Tag 0557 D Jun 14, 2023

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

βœ“ Corrected: Jul 14, 2023
Tag 0689 G Jan 4, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jan 25, 2023

2022 26 violations

Tag 0550 D Oct 5, 2022

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Nov 16, 2022
Tag 0552 D Oct 5, 2022

Ensure that residents are fully informed and understand their health status, care and treatments.

βœ“ Corrected: Nov 16, 2022
Tag 0561 D Oct 5, 2022

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

βœ“ Corrected: Nov 16, 2022
Tag 0578 D Oct 5, 2022

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Nov 16, 2022
Tag 0580 D Oct 5, 2022

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Nov 16, 2022
Tag 0607 D Oct 5, 2022

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Nov 16, 2022
Tag 0657 D Oct 5, 2022

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Nov 16, 2022
Tag 0687 D Oct 5, 2022

Provide appropriate foot care.

βœ“ Corrected: Nov 16, 2022
Tag 0694 D Oct 5, 2022

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

βœ“ Corrected: Nov 16, 2022
Tag 0740 D Oct 5, 2022

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

βœ“ Corrected: Nov 16, 2022
Tag 0880 E Oct 5, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: Nov 16, 2022
Tag 0885 D Oct 5, 2022

Report COVID19 data to residents and families.

βœ“ Corrected: Nov 16, 2022
Tag 0886 F Oct 5, 2022

Perform COVID19 testing on residents and staff.

βœ“ Corrected: Nov 16, 2022
Tag 0550 D Jan 13, 2022

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Feb 21, 2022
Tag 0580 D Jan 13, 2022

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Feb 21, 2022
Tag 0584 D Jan 13, 2022

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Feb 21, 2022
Tag 0636 D Jan 13, 2022

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

βœ“ Corrected: Feb 21, 2022
Tag 0640 B Jan 13, 2022

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

βœ“ Corrected: Feb 21, 2022
Tag 0641 D Jan 13, 2022

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Feb 21, 2022
Tag 0657 D Jan 13, 2022

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Feb 21, 2022

2021 1 violations

Tag 0880 D Jan 7, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: Feb 5, 2021

2020 5 violations

Tag 0623 E Oct 22, 2020

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

βœ“ Corrected: Nov 26, 2020
Tag 0880 D Oct 20, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Nov 23, 2020
Tag 0880 D Aug 12, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Sep 21, 2020
Tag 0880 D Jul 30, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Sep 21, 2020
Tag 0880 D Jul 15, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Sep 21, 2020

2019 11 violations

Tag 0550 E Jul 5, 2019

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Aug 29, 2019
Tag 0582 B Jul 5, 2019

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

βœ“ Corrected: Aug 29, 2019
Tag 0583 D Jul 5, 2019

Keep residents' personal and medical records private and confidential.

βœ“ Corrected: Aug 29, 2019
Tag 0600 D Jul 5, 2019

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

βœ“ Corrected: Aug 29, 2019
Tag 0609 D Jul 5, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: Aug 29, 2019
Tag 0610 D Jul 5, 2019

Respond appropriately to all alleged violations.

βœ“ Corrected: Aug 29, 2019
Tag 0658 D Jul 5, 2019

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Aug 29, 2019
Tag 0689 D Jul 5, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Aug 29, 2019
Tag 0695 D Jul 5, 2019

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Aug 29, 2019
Tag 0804 E Jul 5, 2019

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

βœ“ Corrected: Aug 29, 2019
Tag 0812 E Jul 5, 2019

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Aug 29, 2019

2018 14 violations

Tag 0656 D May 16, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 22, 2018
Tag 0686 G May 16, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Jun 22, 2018
Tag 0604 D May 10, 2018

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: Jun 22, 2018
Tag 0623 B May 10, 2018

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

βœ“ Corrected: Jun 22, 2018
Tag 0641 E May 10, 2018

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Jun 22, 2018
Tag 0656 D May 10, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 22, 2018
Tag 0657 D May 10, 2018

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jun 22, 2018
Tag 0686 D May 10, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Jun 22, 2018
Tag 0689 E May 10, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jun 22, 2018
Tag 0695 D May 10, 2018

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Jun 22, 2018
Tag 0812 E May 10, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jun 22, 2018
Tag 0842 E May 10, 2018

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jun 22, 2018
Tag 0880 E May 10, 2018

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 22, 2018
Tag 0925 D May 10, 2018

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

βœ“ Corrected: Jun 22, 2018

2017 8 violations

Tag 0221 E Mar 3, 2017

Keep each resident free from physical restraints, unless needed for medical treatment.

βœ“ Corrected: Apr 7, 2017
Tag 0225 D Mar 3, 2017

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

βœ“ Corrected: Apr 7, 2017
Tag 0253 D Mar 3, 2017

Provide housekeeping and maintenance services.

βœ“ Corrected: Apr 7, 2017
Tag 0278 D Mar 3, 2017

Ensure each resident receives an accurate assessment by a qualified health professional.

βœ“ Corrected: Apr 7, 2017
Tag 0281 D Mar 3, 2017

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Apr 7, 2017
Tag 0431 E Mar 3, 2017

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

βœ“ Corrected: Apr 7, 2017
Tag 0456 D Mar 3, 2017

Keep all essential equipment working safely.

βœ“ Corrected: Apr 7, 2017
Tag 0514 D Mar 3, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

βœ“ Corrected: Apr 7, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2023 1 penalties totaling $12,155

$12,155
Fine
January 4, 2023
Average: $12,155 | Range: $12,155 - $12,155

2022 2 penalties totaling $30,399

$15,000
Fine
October 5, 2022
$15,399
Fine
January 13, 2022
Average: $15,200 | Range: $15,000 - $15,399

2021 1 penalties totaling $15,747

$15,747
Fine
January 7, 2021
Average: $15,747 | Range: $15,747 - $15,747

2020 3 penalties totaling $24,600

$9,750
Fine
October 20, 2020
$650
Fine
October 19, 2020
$14,200
Fine
July 15, 2020
Average: $8,200 | Range: $650 - $14,200

2018 1 penalties totaling $40,527

$40,527
Fine
May 10, 2018
Average: $40,527 | Range: $40,527 - $40,527

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

March 1, 2024
0.00

Health

June 14, 2023
0.00

Health

January 4, 2023
0.00

Health

October 5, 2022
0.00

Health

January 13, 2022
0.00

Health

January 7, 2021
0.00

Health

July 5, 2019
0.00

Quality Measures

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
225283
225283
5089490644
Worcester

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Individual
August 25, 2025
Individual