Oc Reading Center Llc

During an interview on 09/29/25 at 1:30 P.M., the Director of Social Services (DSS) said that Resident #2 reported that CNA #2 was rough and rude when he was providing care.

The DSS said Resident #2 reported that when he/she complained to CNA #2 that he was being too rough and was hurting him/her, that CNA #2 responded by continuing to squeeze his/her left wrist and said, You do not talk to people that way! and when he/she asked for his name, CNA #2 started laughing at him/her and walked of his/her room.

The Director of Social Services (DSS) said that Resident #2 requested that CNA #2 not provide care to him/her.

The DSS said she validated Resident #2's feelings and provided support, and Resident #2 told her that he/she feels safe.

During a telephone interview on 10/02/25 at 12:47 P.M., Nurse #2 said that at the time of the incident, she was the Unit Manager, and Nurse #1 reported Resident #2's allegation on 08/21/25 in the morning.

Nurse #2 said she went to interview Resident #2.

Nurse #2 said Resident #2 told her that CNA #2 told him/her to roll over in a demanding tone, and when he/she told him that he/she was unable to roll over independently, CNA #2 got upset and then squeezed his/her left wrist.

Nurse #2 said Resident #2 told her that CNA #2 was rude and had no manners.

During a telephone interview on 10/01/25 at 12:17 P.M., CNA #2 said he worked the overnight shift (11:00 P.M. to 7:00 A.M.) on 08/20/25 into 08/21/25. CNA #2 said that while providing care for Resident #2 around 5:30 A.M., Resident #2 complained that he was being rough, and said he apologized to Resident #2. CNA #2 denied being physically or verbally abusive to Resident #2 during care.During a telephone interview on 10/02/25 at 1:30 P.M., Administrator #2 (previous) said that she conducted an interview with Resident #2 on 08/21/25 at 11:30 A.M. and believed what Resident #2 had reported.

Administrator #2 said the Facility substantiated the allegation, and CNA #2 was terminated.

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