Oc Reading Center Llc
Inspection Findings
F-Tag F0557
F 0557 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few
FORM CMS-2567 (02/99) Previous Versions Obsolete
at people! Resident #2 said that CNA #2 raised his voice and continued to being rude and disrespectful.
Resident #2 said when he/she asked CNA #2 his name was, he laughed at him/her and when he/she asked for his name a second time, CNA #2 laughed again as he left the room. Resident #2 said who speaks to people like that disrespectful manner.During an interview on 09/29/25 at 3:30 P.M., Nurse #1 said
on 08/21/25 she received a report from the 11:00 P.M. to 7:00 A.M. shift (during change of shift report) Nurse that Resident #2 had just made allegations during her final round check at 7:00 A.M. that CNA #2 was rough and rude during care. Nurse #1 said she immediately assessed Resident #2, and he/she reported to her that CNA #2 had been rough with him/her around 5:30 A.M., while providing care, and squeezed his/her left wrist. Nurse #1 said she immediately reported the allegation to the Unit Manager and Administrator. During an interview on 09/29/25 at 1:30 P.M., the Director of Social Services (DSS) said that Resident #2 reported that CNA #2 was rough and rude when he was providing care. The DSS said Resident #2 reported that when he/she complained to CNA #2 that he was being too rough and was hurting him/her, that CNA #2 responded by continuing to squeeze his/her left wrist and said, You do not talk to people that way! and when he/she asked for his name, CNA #2 started laughing at him/her and walked of his/her room. The Director of Social Services (DSS) said that Resident #2 requested that CNA #2 not provide care to him/her. The DSS said she validated Resident #2's feelings and provided support, and Resident #2 told her that he/she feels safe. During a telephone interview on 10/02/25 at 12:47 P.M., Nurse #2 said that at the time of the incident, she was the Unit Manager, and Nurse #1 reported Resident #2's allegation on 08/21/25 in the morning. Nurse #2 said she went to interview Resident #2. Nurse #2 said Resident #2 told her that CNA #2 told him/her to roll over in a demanding tone, and when he/she told him that he/she was unable to roll over independently, CNA #2 got upset and then squeezed his/her left wrist.
Nurse #2 said Resident #2 told her that CNA #2 was rude and had no manners. During a telephone
interview on 10/01/25 at 12:17 P.M., CNA #2 said he worked the overnight shift (11:00 P.M. to 7:00 A.M.) on 08/20/25 into 08/21/25. CNA #2 said that while providing care for Resident #2 around 5:30 A.M., Resident #2 complained that he was being rough, and said he apologized to Resident #2. CNA #2 denied being physically or verbally abusive to Resident #2 during care.During a telephone interview on 10/02/25 at 1:30 P.M., Administrator #2 (previous) said that she conducted an interview with Resident #2 on 08/21/25 at 11:30 A.M. and believed what Resident #2 had reported. Administrator #2 said the Facility substantiated the allegation, and CNA #2 was terminated.
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If continuation sheet
OC Reading Center LLC in READING, MA inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in READING, MA, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from OC Reading Center LLC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.