Complaint Investigation

Oc Reading Center Llc

November 14, 2025 · Reading, MA · 1364 Main Street

Citations 1

CMS Rating 1/5

Beds 123

Provider ID 225431

Healthcare Facility

Oc Reading Center Llc

Reading, MA · View full profile →

Source Document

Official CMS Inspection Report (Medicare.gov)

Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.

Inspection Summary

OC Reading Center LLC in READING, MA — inspection on November 14, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0557

Resident Rights Deficiencies

Potential for More Than Minimal Harm

During an interview on 09/29/25 at 1:30 P.M., the Director of Social Services (DSS) said that Resident #2 reported that CNA #2 was rough and rude when he was providing care.

The DSS said Resident #2 reported that when he/she complained to CNA #2 that he was being too rough and was hurting him/her, that CNA #2 responded by continuing to squeeze his/her left wrist and said, You do not talk to people that way! and when he/she asked for his name, CNA #2 started laughing at him/her and walked of his/her room.

The Director of Social Services (DSS) said that Resident #2 requested that CNA #2 not provide care to him/her.

The DSS said she validated Resident #2's feelings and provided support, and Resident #2 told her that he/she feels safe.

During a telephone interview on 10/02/25 at 12:47 P.M., Nurse #2 said that at the time of the incident, she was the Unit Manager, and Nurse #1 reported Resident #2's allegation on 08/21/25 in the morning.

Nurse #2 said she went to interview Resident #2.

Nurse #2 said Resident #2 told her that CNA #2 told him/her to roll over in a demanding tone, and when he/she told him that he/she was unable to roll over independently, CNA #2 got upset and then squeezed his/her left wrist.

Nurse #2 said Resident #2 told her that CNA #2 was rude and had no manners.

During a telephone interview on 10/01/25 at 12:17 P.M., CNA #2 said he worked the overnight shift (11:00 P.M. to 7:00 A.M.) on 08/20/25 into 08/21/25. CNA #2 said that while providing care for Resident #2 around 5:30 A.M., Resident #2 complained that he was being rough, and said he apologized to Resident #2. CNA #2 denied being physically or verbally abusive to Resident #2 during care.During a telephone interview on 10/02/25 at 1:30 P.M., Administrator #2 (previous) said that she conducted an interview with Resident #2 on 08/21/25 at 11:30 A.M. and believed what Resident #2 had reported.

Administrator #2 said the Facility substantiated the allegation, and CNA #2 was terminated.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in READING, MA, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from OC Reading Center LLC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.