Palmer Healthcare Center
Palmer Healthcare Center in PALMER, MA — inspection on September 2, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
had not reported to her that an incident had occurred in the dining room on 07/01/25 during lunch.During an interview on 09/02/25 at 02:50 P.M., the Director of Nurses said allegations of suspected abuse should be reported immediately. On 09/02/25, the Facility was found to be in Past Non-Compliance and presented the Surveyor with a plan of correction, with an effective date of 07/08/25 which addressed the areas of concern as evidenced by:a) Resident #1 was assessed, he/she showed no signs of distress or change in behavior as a result of the incident. b) On 07/02/25 the Director of Nurses completed an initial audit of the past 30 days reportable events for compliance with timeliness of reporting of incidents. c) On 07/07/25, CNA #1 received re-education titled, Reporting Potential Abuse.d) On 07/07/25 the Staff Development Coordinator or designee-initiated education for facility staff titled, Abuse Policy, Dignity, Customer Service, and Residents Rights.
Staff education was completed on 07/21/25.e) On 07/11/25 the Director of Nurses initiated ongoing weekly audits of reportable events for compliance with timeliness of reporting of incidents, weekly audits will be continued for three months. f) The concern for immediate reporting of allegations of resident abuse was discussed by the Quality Assurance Performance Improvement (QAPI) Committee on 08/16/25 and 09/16/25.
Ongoing audit results will continue to be discussed at the QAPI Committee monthly meeting for three months.
Target date of the QAPI plan is 10/01/25.g) The Director of Nurses and/or designee are responsible for overall compliance.
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