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Complaint Investigation

Heritage Manor Health & Rehab

March 26, 2026 · Bossier City, LA · 2575 Airline Drive
Citations 2
CMS Rating 1/5
Beds 64
Provider ID 195323
Healthcare Facility
Heritage Manor Health & Rehab
Bossier City, LA  ·  View full profile →
Inspection Summary

Heritage Manor Health & Rehab in Bossier City, LA — inspection on March 26, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0584
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Federal health inspectors cited Heritage Manor Health & Rehab in Bossier City, LA for a deficiency under regulatory tag F-F0584 during a complaint investigation conducted on 2026-03-26.

Category: Resident Rights Deficiencies

The facility was found deficient in the following area: Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Scope/Severity Level E: pattern, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 2 deficiencies cited during this inspection of Heritage Manor Health & Rehab.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2026-04-24.

Federal health inspectors cited Heritage Manor Health & Rehab in Bossier City, LA for a deficiency under regulatory tag F-F0727 during a complaint investigation conducted on 2026-03-26.

Category: Nursing and Physician Services Deficiencies

The facility was found deficient in the following area: Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Scope/Severity Level F: widespread, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 2 deficiencies cited during this inspection of Heritage Manor Health & Rehab.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2026-04-24.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Bossier City, LA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Heritage Manor Health & Rehab or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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