Heritage Manor Health & Rehab
Heritage Manor Health & Rehab in Bossier City, LA — inspection on March 26, 2026.
Found 2 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
Review of Resident #2's medical record revealed an admission date of 12/05/2022 with diagnoses including diffuse traumatic brain injury and allergic rhinitis.
Further review revealed a BIMS score of 15, indicating no cognitive impairment.
During an interview on 03/24/2026 at 1:30 p.m. Resident #2 reported bath towels and bed linen are often unavailable, most recent was last week [03/15/2-26 through 03/21/2026]. Resident #3 Review of Resident #2's medical record revealed an admission date of 07/12/2023 with diagnoses including type 2 diabetes mellitus and asthma.
Further review revealed a BIMS score of 15, indicating no cognitive impairment.
Review of the facility's grievance log for dates 01/01/2026-03/24/2026 revealed on 01/10/2026 Resident #3 complained of personal bath towels and sheets missing from laundry.
During an interview on 03/25/2026 at 8:50 a.m. Resident #3 reported family provided her own personal linen because the facility is frequently out of bath towels and bed linen.
During an interview on 03/24/2026 at 1:40 p.m. S3Laundry Staff reported the facility frequently does not have clean bath towels and bed linen available for Residents.
During an interview on 03/25/2026 at 11:40 a.m. S4CNA reported clean bath towels and bed linen were unavailable for Residents two weeks ago [03/08/2026 through 03/14/2026].
During an interview on 03/25/2026 at 12:01 p.m. S2ADON reported the facility did not have clean bath towels and bed linen available for Residents on 03/23/2026.
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.
For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE
195323 03/26/2026
Heritage Manor Health & Rehab 2575 Airline Drive Bossier City, LA 71111
nurses on a full time basis.
consecutive hours per day, 7 days a week, for 5 days throughout dates 02/22/2026 through
03/24/2026 failed to reveal 8 consecutive hours of RN coverage on:02/25/2026 (6.50 hours)02/26/2026 (7.48 hours)02/27/2026 (6.48 hours)02/28/2026 (7.50 hours)03/01/2026 (7.50 hours)
During an interview on 03/25/2026 at 9:35 a.m. S1 Administrator confirmed S5RN was the only RN scheduled 02/22/2026 through 03/21/2026 and the facility did not have 8 consecutive hours of RN coverage on 02/25/2026, 02/26/2026, 02/27/2026, 02/28/2026, and 03/01/2026.
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.