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Complaint Investigation

Otterbein Franklin Seniorlife Comm Res & Com Care

October 20, 2025 · Franklin, IN · 1070 W Jefferson St
Citations 1
CMS Rating 2/5
Beds 208
Provider ID 155771
Healthcare Facility
Otterbein Franklin Seniorlife Comm Res & Com Care
Franklin, IN  ·  View full profile →
Inspection Summary

OTTERBEIN FRANKLIN SENIORLIFE COMM RES & COM CARE in FRANKLIN, IN — inspection on October 20, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0812
Nutrition and Dietary Deficiencies
Potential for More Than Minimal Harm

Based on observation and interview, the facility failed to ensure the kitchen was thoroughly cleaned for 1 or 1 random observations.

Finding includes:

During an interview on 10/20/25 at 9:10 a.m., Dietary Aide 1 indicated the kitchen floors were supposed to be swept and mopped every day.

The floors under the serving line, heat tables, and prep tables should have been cleaned thoroughly.

During an interview on 10/20/25 at 9:11 a.m., the Dietary Director indicated the kitchen floors should have been thoroughly cleaned.

During a random kitchen observation on 10/20/25 from 9:12 a.m. until 9:22 a.m., under the service line tables, the heat tables, and food prep tables, there was a buildup of old dried food particles, grapes, dirty food containers, silverware, and thick buildup of dust and debris.On 10/20/25 at 11:30 a.m., the facility was unable to provide a policy regarding cleaning kitchen floors.This citation relates to Intake 2645627.3.1-21(i)(2)3.1-21(i)(3)

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

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Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in FRANKLIN, IN, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from OTTERBEIN FRANKLIN SENIORLIFE COMM RES & COM CARE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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