Complaint Investigation

Washington Senior Living

August 19, 2025 · Washington, IL · 1201 Newcastle

Citations 1

CMS Rating 1/5

Beds 122

Provider ID 145000

Healthcare Facility

Washington Senior Living

Washington, IL · View full profile →

Inspection Summary

WASHINGTON SENIOR LIVING in WASHINGTON, IL — inspection on August 19, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0585

Resident Rights Deficiencies

Potential for More Than Minimal Harm

train V12, and she was directed to send all grievances to V1. V12 stated she still does not know the process of a grievance and does not have the forms and does not know the process. V12 stated she does know R6 had family bring in four new pairs of black pants and the pants were never found. V12 stated R6 did not know how to file a grievance and R6's pants were never found. V12 stated V1 replaced two pairs of R6's pants but not all four. V12 stated R7 is still missing her sweatshirt that has kittens on it and R7 has voiced for months how she still has not received the sweatshirt. V12 stated R7 voiced this to V1, and nothing has been resolved.On 8/19/2025 at 1PM, V13 (Activities Director) stated residents do occasionally complain that they have missing clothing. V13 stated she will then look in laundry for the missing clothing item if she cannot find it, V13 will report it to V11, and V11 tells V13 to look for the item. V13 stated she did not know about grievances and has never helped a resident fill out a grievance. V13 stated there is no place to place a grievance and there is no process in place.On 8/19/2025 at 3PM, V1 (Administrator) confirmed he has never shown V12 (SSD), or V13 (Activities Director) how to address grievances and V1 directed V12 to send all residents with concerns to him. V1 also confirmed there is not a publicly visible place for residents to get a grievance form or a box grievance form.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WASHINGTON, IL, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from WASHINGTON SENIOR LIVING or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

Washington Senior Living

Inspection Findings

Frequently Asked Questions

More Reports