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Complaint Investigation

Mattoon Rehab & Hcc

April 24, 2026 · Mattoon, IL · 2121 South Ninth
Citations 1
CMS Rating 1/5
Beds 148
Provider ID 145480
Healthcare Facility
Mattoon Rehab & Hcc
Mattoon, IL  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

MATTOON REHAB & HCC in MATTOON, IL — inspection on April 24, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

reported that, during a recent night shift, staff left him in a soiled incontinence brief after informing

which staff spoke to him during that incident.R4's MDS dated [DATE] documented that R4 is

spoke to him in a rude and disrespectful manner (names not recalled). R6 stated he previously brought this concern to management and stated that V4, Social Services Director (SSD), followed up with him regarding his concerns and told R6 she would look into the situation.R6's MDS dated [DATE] documented that R6 is cognitively intact.On 04/24/2026 at 2:52 p.m., V4, SSD, stated that R6 recently brought concerns to her attention regarding staff attitudes, specifically reports of rudeness and disrespect. V4 stated she could not recall the specific details at the time but indicated she would provide documentation showing the matter had been investigated.On 04/24/2026 at 1:53 p.m., V3, Assistant Director of Nursing (ADON) stated that the expectations of facility staff is that verbal abuse, disrespect, and rudeness are not acceptable.

She reported she was aware of the concerns involving R2 and stated the Administrator (V1), who serves as the abuse coordinator, handled the situation. V3 reported that the alleged staff member was removed from the schedule, and an investigation was conducted. V3 emphasized that the expectation is for residents to feel comfortable requesting assistance without fear of upsetting staff and that such concerns are taken seriously.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MATTOON, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from MATTOON REHAB & HCC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.