California Terrace

decorative wall trimmings.

Frontline staff of CNAs (V12, V26, V29, and V42) and housekeeping (V31, V32, and V33) interviewed on 12/24/2025 stated the residents have roaches in their rooms and they are told to report on the floor's maintenance request log.

They all said that they have never seen the bugs on the residents though they appear in the corners of the rooms and when residents' beds are moved to clean or provide care. On 12/23/2025 at 11:55 AM, V14 (Licensed Practical Nurse) stated that bathrooms on the second floor more roaches than other floors.

Record review of the first and second floor Maintenance Request Logs documents Lots of bed bugs (8/21/2025), roaches in the room (9/14/2025), roaches on the floor and in bed (11/1/2025) and list resident rooms that contain roaches. V1 (Administrator), V2 (Director of Nursing), V4 (Director of Housekeeping and Laundry), and V16 (Social Worker Director) interviewed during the investigation stated agreed that the facility has a roach problem, and their expectation is for the problem to be corrected as soon as possible. V4 stated that they implement regular exterminations to the building and resident rooms. V1 said that V1 is confident of the extermination capabilities from the same pest control company that they have employed for twenty years. V1 added that the bug problem is indicative of the resident population due to prior issues such as hoarding, homelessness, and visiting family members who may contribute to the concern and there is nothing they can about it outside of exterminating the facility.Policies:

The facility failed to follow their Pest Control Policy dated 11/2014 which documents To prevent or control insects in the facility.

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