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Complaint Investigation

Regal Heights Healthcare & Rehab Center

May 23, 2026 · Hockessin, DE · 6525 Lancaster Pike
Citations 3
CMS Rating 2/5
Beds 172
Provider ID 085006
Healthcare Facility
Regal Heights Healthcare & Rehab Center
Hockessin, DE  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

REGAL HEIGHTS HEALTHCARE & REHAB CENTER in HOCKESSIN, DE — inspection on May 23, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

During an interview on 05/22/26 at 11:28 AM the Director of Nursing (DON) said all residents should feel safe and be kept safe and free from any resident-to-resident abuse.

She stated she was unaware of R153 attacking R82 or R48 sexually fondling R140 or any other female residents.

During an interview on 05/22/26 at 11:58 AM the Administrator stated she was unaware of any current issues with R48 or R153.

She stated it was the facility's responsibility to ensure all residents were safe and free from any type of sexual fondling or physical aggression.

She further stated she was unable to recall if she was aware of the incident that occurred on 06/14/25 with R153 and R82 or that staff observed R48 sexually fondling R140 or any other residents.

Review of the facility's policy titled, Abuse Investigation and Reporting, dated July 2017, revealed, The Administrator will ensure that any further potential abuse, neglect, exploitation, or mistreatment is prevented .

085006 05/23/2026

Regal Heights Healthcare & Rehab Center 6525 Lancaster Pike Hockessin, DE 19707

Review of the document titled, Wound Notification, dated 11/06/25 revealed that LPN12 assessed R34 and found a bruise on the right outer breast and left arm measuring a length of 4.2 cm by width of 3.2 cm.

The bruises were noted to be of unknown origin.

Review of the document titled Staff Statement, dated 11/06/25 by LPN12, stated During ADL care, staff noticed bruises to resident's right breast and left upper arm.

Resident had no idea what had happened to her breast or to her arm.

Her breast was noted to be purple in nature and left upper arm seems to be purple also.

Resident grimaced when breast was touched and stated, it hurts.

During an interview on 05/21/26 at 3:49 PM, the Administrator stated the facility found no documented evidence that R34's injuries of unknown origin had been reported to the SSA.

Review of the facility policy titled, Investigating Resident Injuries, on page one of two, stated, .

All resident injuries are investigated and on page one of two under item seven, stated, If the nursing and medical assessment determines an injury of unknown source the investigation will follow the protocols set forth in our facility's established abuse investigation guidelines.

085006 05/23/2026

Regal Heights Healthcare & Rehab Center 6525 Lancaster Pike Hockessin, DE 19707

care should have been reviewed.

individual conducting the investigation will, as a minimum: . review the resident's medical record to

names of all persons involved in the alleged incident, and what immediate action was taken by the facility.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in HOCKESSIN, DE, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from REGAL HEIGHTS HEALTHCARE & REHAB CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.