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Complaint Investigation

Civita Care Sheriden Woods

January 30, 2026 · Bristol, CT · 321 Stonecrest Drive
Citations 4
CMS Rating 1/5
Beds 146
Provider ID 075350
Healthcare Facility
Civita Care Sheriden Woods
Bristol, CT  ·  View full profile →
Inspection Summary

CIVITA CARE SHERIDEN WOODS in BRISTOL, CT — inspection on January 30, 2026.

Found 4 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0657
Resident Assessment and Care Planning Deficiencies

Review of the Comprehensive Care Planning policy dated 9/1/22 directed, in part, that assessments of residents are ongoing and care plans are revised as information about the residents and the residents' conditions change.

The interdisciplinary team reviews and updates the care plan: when there has been a significant change in the resident's condition; when the desired outcome is not met; when the resident has been readmitted to the facility from a hospital stay; and at least quarterly, in conjunction with the required quarterly MDS assessment.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

075350 01/30/2026

Civita Sheriden Woods 321 Stonecrest Drive Bristol, CT 06010

not utilize a gait belt.Interview with NA #1 on 1/30/26 at 1:17 PM identified as she was walking by

his/her hands on the side rail and it appeared Resident #1 was trying to stand. NA #1 indicated

pivot with the walker for transfers, she did not call out or use the call bell to request assistance. NA #1 identified she did not place a gait belt around Resident #1 and did not utilize the walker to assist in the transfer. NA #1 explained she assisted Resident #1 in standing while Resident #1 held onto the side rail and as Resident #1 started to pivot, she heard a pop sound and Resident #1 yelled out in pain.

NA #1 identified Resident #1 was close enough to the bed so she was able to get Resident #1 on the edge of the bed and lay Resident #1 into the bed and then left the room immediately to notify the nursing supervisor. NA #1 reported looking back, she should have yelled for assistance, waited so Resident #1 could safely be transferred to the bed, should have put the gait belt on and utilized the walker prior to transferring Resident #1 to bed.Interview with the 3-11PM nursing supervisor, Registered Nurse (RN) #1, on 1/30/26 at 12:18 PM identified on 1/16/26 the 3-11 PM nurse aide, Nurse Aide (NA) #1, came to her around 4:15 PM to report the incident. RN #1 indicated NA #1 reported she went to provide care to Resident #1 because Resident #1 had been incontinent and the incident occurred when she transferred Resident #1 into bed. RN #1 identified she assessed Resident #1 and although Resident #1 complained of pain with movement of the left leg and knee, she did not observe any redness or swelling so she did not report the incident to the provider immediately. RN #1 identified the 3-11PM charge nurse, Licensed Practical Nurse (LPN) #2, came to her just after 10:30 PM and reported Resident #1 had swelling to the left knee and continued to complain of pain with any movement of the left leg. RN #1 explained she assessed Resident #1 and then called the provider to report the initial incident and the subsequent swelling and pain. RN #1 reported NA #1 should not have transferred Resident #1 without a second staff member present and identified Resident #1 had significant lymphedema to both lower legs.Interview with Physical Therapist #1 and Occupational Therapist #1 on 1/30/26 at 2:02 PM identified Resident #1 had been on therapy services until 12/18/25, when Resident #1 was then discharged as an assist of two (2) for stand pivot transfers from the bed to the wheelchair and from the wheelchair to the bed.

They indicated Resident #1 was not capable of pulling or pushing him/herself up out of the wheelchair unassisted.Interview with the Director of Nursing (DON) on 1/30/26 at 1:29 PM identified at the time of the 1/16/26 incident, Resident #1 was an assist of two (2) stand pivot transfer with the walker per the resident care card and physician's order.

Review of the Use of Care Cards policy dated 3/12/25 directed, in part, that the facility utilizes Care Cards as a supplement tool to communicate essential, resident-specific care information to staff that highlights key care needs to support safe, consistent daily care and that they may include the following minimum necessary information to include mobility/transfer status.

Noncompliance will be addressed through re-education and corrective action as needed.

Review of the Gait Belt policy dated 9/1/22 directed, in part, that gait belts must be used for any residents who requires assistance with transfers or ambulation. A gait belt is required unless the resident is independently mobile or its use is contraindicated.

075350 01/30/2026

Civita Sheriden Woods 321 Stonecrest Drive Bristol, CT 06010

Review of the Pain Assessment and Management policy (undated) directed, in part, that acute pain should be assessed every thirty (30) to sixty (60) minutes after the onset and reassessed as indicated until relief is obtained.

Review the medication administration record to determine how often the individual requests and receives as needed pain medication, and to what extent the administered medications relieve the resident's pain.

If pain has not been adequately controlled, the multidisciplinary team, including the physician, shall reconsider approaches and make adjustments as indicated.

Report the following information to the physician or practitioner: significant changes in the level of the resident's pain and prolonged, unrelieved pain despite care plan interventions.

075350 01/30/2026

Civita Sheriden Woods 321 Stonecrest Drive Bristol, CT 06010

minimal harm three (3) nurse aides, the facility failed to complete an annual performance evaluation.

The findings include:Review of a 3-11PM nurse aide's, Nurse Aide (NA) #1, personnel file identified a hire date of

identify a yearly performance evaluation was completed in 2023, 2024, and 2025.

Interview with the Administrator on 1/20/2026 at 2:45 PM identified each employee was required to have a performance evaluation completed annually based on their date of hire, yearly anniversary.

The Administrator identified although the facility does not currently have a Human Resources (HR) staff member, HR was expected to make the notification of when the performance evaluation was due, and the annual evaluation was then distributed to the nursing supervisor to complete, HR was then responsible for ensuring the annual performance evaluations were completed and in the employee's record.

The How to Complete the Performance Evaluation policy identified that the facility reviews and summarizes the employee counseling session to identify a trend and pattern.

The facility also reviews the job description performance rating with the employee to ensure the employee understands the performance rating for the function of their position and the performance evaluation is filed in accordance with facility policy.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in BRISTOL, CT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CIVITA CARE SHERIDEN WOODS or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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