RESERVOIR CENTER FOR HEALTH & REHABILITATION, THE

πŸ“ 400 BOLTON STREET, marlborough, MA 01752 πŸ“ž 5084816123 πŸ›οΈ 144 beds

Overall Rating

⭐⭐
2/5

Health Inspection

⭐⭐
2/5

Staffing

⭐⭐⭐
3/5

Quality Measures

⭐⭐⭐⭐
4/5

Inspection History Overview

57
Total Violations
6 years of data
$94,260
Total Fines
5 penalties
4
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2023 7 violations

Tag 0698 D Jul 11, 2023

Provide safe, appropriate dialysis care/services for a resident who requires such services.

βœ“ Corrected: Aug 2, 2023
Tag 0761 E Jul 11, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Aug 2, 2023
Tag 0812 F Jul 11, 2023

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Aug 2, 2023
Tag 0880 D Jan 4, 2023

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jan 19, 2023
Tag 0883 D Jan 4, 2023

Develop and implement policies and procedures for flu and pneumonia vaccinations.

βœ“ Corrected: Jan 19, 2023
Tag 0885 E Jan 4, 2023

Report COVID19 data to residents and families.

βœ“ Corrected: Jan 19, 2023
Tag 0886 D Jan 4, 2023

Perform COVID19 testing on residents and staff.

βœ“ Corrected: Jan 19, 2023

2021 16 violations

Tag 0550 E Oct 26, 2021

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Dec 15, 2021
Tag 0554 D Oct 26, 2021

Allow residents to self-administer drugs if determined clinically appropriate.

βœ“ Corrected: Dec 15, 2021
Tag 0604 D Oct 26, 2021

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: Dec 15, 2021
Tag 0656 E Oct 26, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Dec 15, 2021
Tag 0677 D Oct 26, 2021

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Dec 15, 2021
Tag 0679 D Oct 26, 2021

Provide activities to meet all resident's needs.

βœ“ Corrected: Dec 15, 2021
Tag 0689 G Oct 26, 2021

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Dec 15, 2021
Tag 0690 D Oct 26, 2021

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Dec 15, 2021
Tag 0700 D Oct 26, 2021

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

βœ“ Corrected: Dec 15, 2021
Tag 0756 D Oct 26, 2021

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Dec 15, 2021
Tag 0758 D Oct 26, 2021

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Dec 15, 2021
Tag 0880 E Oct 26, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: Dec 15, 2021
Tag 0882 D Oct 26, 2021

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

βœ“ Corrected: Dec 15, 2021
Tag 0883 E Oct 26, 2021

Develop and implement policies and procedures for flu and pneumonia vaccinations.

βœ“ Corrected: Dec 15, 2021
Tag 0886 E Oct 26, 2021

Perform COVID19 testing on residents and staff.

βœ“ Corrected: Dec 15, 2021
Tag 0909 E Oct 26, 2021

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

βœ“ Corrected: Dec 15, 2021

2020 3 violations

Tag 0880 E Dec 16, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jan 6, 2021
Tag 0880 D Nov 25, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Dec 15, 2020
Tag 0880 D Jul 23, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Sep 5, 2020

2019 10 violations

Tag 0636 D Jun 26, 2019

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

βœ“ Corrected: Aug 8, 2019
Tag 0637 D Jun 26, 2019

Assess the resident when there is a significant change in condition

βœ“ Corrected: Aug 8, 2019
Tag 0641 D Jun 26, 2019

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Aug 8, 2019
Tag 0656 D Jun 26, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Aug 8, 2019
Tag 0688 D Jun 26, 2019

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

βœ“ Corrected: Aug 8, 2019
Tag 0689 D Jun 26, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Aug 8, 2019
Tag 0790 D Jun 26, 2019

Provide routine and 24-hour emergency dental care for each resident.

βœ“ Corrected: Aug 8, 2019
Tag 0880 D Jun 26, 2019

Provide and implement an infection prevention and control program.

βœ“ Corrected: Aug 8, 2019
Tag 0607 D Apr 17, 2019

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Jun 3, 2019
Tag 0609 D Apr 17, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: Jun 3, 2019

2018 8 violations

Tag 0552 D May 3, 2018

Ensure that residents are fully informed and understand their health status, care and treatments.

βœ“ Corrected: Jun 5, 2018
Tag 0637 D May 3, 2018

Assess the resident when there is a significant change in condition

βœ“ Corrected: Jun 5, 2018
Tag 0684 D May 3, 2018

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Jun 5, 2018
Tag 0688 D May 3, 2018

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

βœ“ Corrected: Jun 5, 2018
Tag 0689 E May 3, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jun 5, 2018
Tag 0700 D May 3, 2018

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

βœ“ Corrected: Jun 5, 2018
Tag 0770 D May 3, 2018

Provide timely, quality laboratory services/tests to meet the needs of residents.

βœ“ Corrected: Jun 5, 2018
Tag 0812 E May 3, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jun 5, 2018

2017 13 violations

Tag 0155 D Jan 20, 2017

Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

βœ“ Corrected: Mar 3, 2017
Tag 0225 E Jan 20, 2017

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

βœ“ Corrected: Mar 3, 2017
Tag 0241 D Jan 20, 2017

Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

βœ“ Corrected: Mar 3, 2017
Tag 0253 E Jan 20, 2017

Provide housekeeping and maintenance services.

βœ“ Corrected: Mar 3, 2017
Tag 0279 D Jan 20, 2017

Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Mar 3, 2017
Tag 0280 D Jan 20, 2017

Allow residents the right to participate in the planning or revision of care and treatment.

βœ“ Corrected: Mar 3, 2017
Tag 0281 D Jan 20, 2017

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Mar 3, 2017
Tag 0282 E Jan 20, 2017

Provide care by qualified persons according to each resident's written plan of care.

βœ“ Corrected: Mar 3, 2017
Tag 0329 D Jan 20, 2017

Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

βœ“ Corrected: Mar 3, 2017
Tag 0333 D Jan 20, 2017

Ensure that residents are safe from serious medication errors.

βœ“ Corrected: Mar 3, 2017
Tag 0371 D Jan 20, 2017

Store, cook, and serve food in a safe and clean way.

βœ“ Corrected: Mar 3, 2017
Tag 0431 E Jan 20, 2017

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

βœ“ Corrected: Mar 3, 2017
Tag 0514 E Jan 20, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

βœ“ Corrected: Mar 3, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2023 1 penalties totaling $9,750

$9,750
Fine
January 4, 2023
Average: $9,750 | Range: $9,750 - $9,750

2021 3 penalties totaling $65,010

$55,260
Fine
October 26, 2021
$9,750
Fine
October 26, 2021
$0
Payment Denial
October 26, 2021
Average: $21,670 | Range: $0 - $55,260

2020 1 penalties totaling $19,500

$19,500
Fine
November 25, 2020
Average: $19,500 | Range: $19,500 - $19,500

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

July 11, 2023
0.00

Health

January 4, 2023
0.00

Health

October 26, 2021
0.00

Health

June 26, 2019
0.00

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
225326
225326
5084816123
Middlesex

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
Organization