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Complaint Investigation

Highland Care Center Of Redlands

September 25, 2025 · Redlands, CA · 700 E Highland Ave
Citations 1
CMS Rating 3/5
Beds 80
Provider ID 055650
Healthcare Facility
Highland Care Center Of Redlands
Redlands, CA  ·  View full profile →
Inspection Summary

Highland Care Center of Redlands in Redlands, CA — inspection on September 25, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0686
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

score: 15-18]): .Braden score: 15.0.b.

Situation, Background, Assessment and Recommendation (SBAR) communication record dated June 22, 2025, indicated, . complained of pain on right heel, Treatment nurse assessed area and noted darkened area to right heel 100% necrosis measuring 5.0cm X 5.0cm X UTD.c.

Physical Therapy Evaluation and Plan of Treatment: May 28,2025: Musculoskeletal System AssessmentRight lower Extremities strength= Impaired, LLE: Left lower extremities = Impaired.During a review of the facility's policy and procedure (P&P), titled, Prevention of Pressure Injuries, revised April 2020, the P&P indicated, The purpose of this procedure is to provide information regarding identification of pressure injury risk factors and interventions for specific risk factors.

Review the resident's care plan and identify the risk factors as well as the intervention designed to reduce or eliminate those considered modifiable. #3.

Inspect the skin daily when performing or assisting with personal care or ADL.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Redlands, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Highland Care Center of Redlands or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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