Novato Healthcare Center
NOVATO HEALTHCARE CENTER in NOVATO, CA — inspection on February 24, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
F-F658.
Findings:
In an interview on 2/13/25 at 1:03 p.m., the Plant Operations Manager (POM) confirmed the facility experienced a power outage on 12/14/24 due to bad storms in the area.
The POM stated the facility ' s generator kicked in and he implemented the facility ' s emergency back-up plan.
Extension cords were plugged into emergency outlets to provide power to beds, emergency lighting was used, and all fire doors were checked for electrical and were functioning.
The POM stated the generator had run for 2.5 hours.
In an interview 2/13/25 at 2:50 p.m., the Director of Nursing (DON) confirmed the facility experienced a power outage on 12/14/25- 12/15/25.
The DON verified she had not come to the facility during the power outage but was available by phone.
The DON also confirmed administration of medications on 12/14/24 and 12/15/24 had not been documented unless there was computer access.
In an interview on 2/24/25 at 2:15 p.m., the DON stated paper e-MARs were unavailable to nurses during the power outage because the entire system was down.
The DON stated she asked staff if they had administered medication, and they all stated they had but there was no documented evidence of the administration in the residents ' medical records unless there happened to be computer access at the time.
The DON clarified the e-MAR system had been updated after the power outage so there was no documentation of printed e-MARs during the power outage.
The DON also clarified the e-MAR policy and procedure was from the computer system the facility used but was not a part of the facility ' s assessment.
In an interview on 2/24/25 at 3 p.m., the LN A confirmed he was working at the facility when the power outage occurred.
The LN A stated the power outage occurred after he had passed his residents ' morning medications.
The LN A verified he had not been provided a copy of his residents ' MARs when the power outage occurred.
The LN A stated he was unaware of how medications would be passed if there was no access to the computer.
The LN A also verified neither the Administrator (ADM) or the DON were at the facility when the power outage occurred.
The LN A stated the LNs should be trained on what to do.
In an interview on 2/24/25 at 3:15 p.m., the LN B verified he was working at the facility when the power outage occurred.
The LN B stated management was supposed to provide the LNs copies of the residents ' MARs but had not.
555844
Form Approved OMB
STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A.
Building 555844 B.
Wing 02/24/2025
NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE
Novato Healthcare Center 1565 Hill Road Novato, CA 94947
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.