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Complaint Investigation

Palm Terrace Healthcare & Rehabilitation Center

February 26, 2026 · Laguna Hills, CA · 24962 Calle Aragon
Citations 1
CMS Rating 3/5
Beds 99
Provider ID 555257
Healthcare Facility
Palm Terrace Healthcare & Rehabilitation Center
Laguna Hills, CA  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Palm Terrace Healthcare & Rehabilitation Center in LAGUNA HILLS, CA — inspection on February 26, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0842
Resident Assessment and Care Planning Deficiencies

Review of Resident 1's H&P examination dated 1/9/26, showed Resident 1 had no capacity to understand and make decisions.

Review of Resident 1's Progress Notes showed the following:- dated 2/8/26 at 2149 hours. Resident 1 was very agitated, began yelling and cussing at staff, the sheriff was called and two officers from the sheriff's office responded. Resident 1 was transferred to the hospital at 1800 hours via EMS ambulance. - dated 2/8/25 at 2303 hours, LVN 1 documented a head to toe assessment for Resident 1 under the skilled evaluation. On 2/24/26 at 1128 hours, an interview and concurrent medical record review for Resident 1 was conducted with LVN 2. LVN 2 verified the progress notes dated 2/8/26 at 2149 hours and 2303 hours were charted after the resident discharged the facility at 1800 hours. LVN 2 stated if it was me, I won't chart for this resident, I can't assess this resident, he is gone, transferred to the hospital. On 2/24/26 at 1525 hours, an interview was conducted with the MDS Coordinator.

The MDS Coordinator acknowledged the progress note dated 2/8/26 at 2303 hours should not have been documented after the resident left the facility at 1800 hours.

The MDS Coordinator stated the staff who documented the note should not have documented that. On 2/25/25 at 0951 hours, a telephone interview was conducted with LVN 1. LVN 1 stated she was not assigned to Resident 1 and was just helping the nurses document. LVN 1 further stated she saw Resident 1 at the start of her evening shift and was not aware Resident 1 was transferred to the hospital. LVN 1 stated they should have checked with the nurses and CNAs then wrote the notes.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in LAGUNA HILLS, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Palm Terrace Healthcare & Rehabilitation Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.