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Complaint Investigation

Fidelity Health Care

February 27, 2026 · El Monte, CA · 11210 Lower Azusa Rd.
Citations 1
CMS Rating 3/5
Beds 90
Provider ID 555088
Healthcare Facility
Fidelity Health Care
El Monte, CA  ·  View full profile →
Inspection Summary

FIDELITY HEALTH CARE in EL MONTE, CA — inspection on February 27, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0628
Resident Rights Deficiencies

bed-hold policies.

interview and record review, the facility failed to complete a Notice of Proposed Transfer/Discharge

with issues related to day-to-day care, health, safety, and personal preferences) of a transfer for one of three sampled residents (Resident 1), when Resident 1 was transferred to General Acute Care Hospital 1 (GACH 1) on 2/24/2026.This deficient practice placed Resident 1 at risk for an inappropriate and unsafe discharge and violated Resident 1's rights.Findings:During a review of Resident 1's admission Record (AR), the AR indicated Resident 1 was initially admitted to the facility on [DATE] with diagnoses which included chronic pain syndrome (pain that lasts longer than three months).During a review of Resident 1's History and Physical (H&P), dated 8/25/2025, the H&P indicated Resident 1 had the capacity to understand and make decisions.During a review of Resident 1's Minimum Data Set (MDS, a resident assessment tool), dated 12/10/2025, the MDS indicated Resident 1 had intact cognition (ability to understand).

The MDS indicated Resident 1 was independent with daily activities and mobility.During a review of Resident 1's Physician Order (PO), dated 2/24/2026, the PO indicated to transfer Resident 1 to another General Acute Care Hospital (GACH) via paramedic (a highly trained healthcare professional who provides emergency medical care and transportation).During a review of Resident 1's Progress Notes (PN), dated 2/24/2026 and timed at 8:50 PM, the PN indicated Resident 1 was transferred to the GACH 1 via paramedic for pain.During an interview on 2/26/2026 at 2:50 PM with Licensed Vocational Nurse 2 (LVN 2), LVN 2 stated the licensed nurse who discharged Resident 1 should have completed an NPTD during Resident 1's transfer process.During a concurrent interview and record review on 2/26/2026 at 3:31 PM with the Director of Nursing (DON), Resident 1's medical records were reviewed.

The DON was unable to find an NPTD for Resident 1's hospital transfer on 2/24/2026.

The DON stated the facility should have completed the NPTD for Resident 1's transfer on 2/24/2026.

The DON stated the NPTD must be completed and kept in Resident 1's medical record.

During an interview on 2/27/2026 at 12:38 PM with Registered Nurse 1 (RN 1), RN 1 stated the licensed nurse should have completed the NPTD upon transferring the resident to GACH 1. RN 1 stated the purpose of the NPTD was to inform the resident where the resident would be transferred to and the reason for the transfer. RN 1 stated it was the facility's practice to place the NPTD in the resident's medical record as proof the NPTD was completed.During a review of the facility's Policy & Procedure (P&P) titled Proposed Transfer and Discharge Notice, dated 1/2004, the P&P indicated, A written notice was to be provided to the resident and, if known, a family member or resident's personal representative, of the reasons for the transfer or discharge as soon as practicable before the transfer or discharge takes place.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in EL MONTE, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from FIDELITY HEALTH CARE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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