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Complaint Investigation

Royal Terrace Healthcare

September 19, 2025 · Duarte, CA · 1340 Highland Ave.
Citations 3
CMS Rating 3/5
Beds 58
Provider ID 055541
Healthcare Facility
Royal Terrace Healthcare
Duarte, CA  ·  View full profile →
Inspection Summary

ROYAL TERRACE HEALTHCARE in DUARTE, CA — inspection on September 19, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

During an interview on 9/17/25 at 11:45 a.m. with Resident 2, Resident 2 stated Resident 1 took off his pants and underwear [in the room] and played with his private parts. Resident 2 stated when Resident 1 was touching himself it made Resident 2 uncomfortable. Resident 2 stated, I was afraid of what could happen to me. I didn't sleep at all because I didn't feel safe in the room. Resident 2 stated he told his concerns to the nursing staff and all they told him was to use the call light to call them if something happened and then they would come right away.

During an interview on 9/17/25 at 12:55 p.m. with RN 1, RN 1 stated Resident 2 did not report being uncomfortable in the room with Resident 1. RN 1 stated she could not remember who the other residents were that got exposed to Resident 1 in the hallways. RN 1 stated, It was reported to me that Resident 1 was walking out of his room with his pants down at his ankles.

During a concurrent review of Resident 1's Transfer form, dated 8/19/25 and interview with RN Supervisor 2 (RN 2) on 9/17/25 at 4:35 p.m., RN 2 stated Resident 1 was confused, needed redirection, but continued inappropriate sexual behavior; that's why they transferred him. RN 2 was asked if Resident 2 was safe with Resident 1 who was displaying behavior such as masturbating in the open where other residents could see. RN 2 stated Not safe if Resident 2 is alone in the room with Resident 1. RN 2 stated based on the facility's abuse protocol the previous administrator should have been informed about the incident with Resident 1.

During a review of the facility's current Policy & Procedure (P&P) titled, Abuse Investigation and Reporting, revised July 2017, the P&P indicated All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies ( as defined by current regulations) and thoroughly investigated by facility management.

Findings of abuse investigations will also be reported.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Royal Terrace Healthcare

1340 Highland Ave.

Duarte, CA 91010

SUMMARY STATEMENT OF DEFICIENCIES

Investigation and Reporting, revised July 2017, the P&P indicated All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management.

Findings of abuse investigations will also be reported.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Royal Terrace Healthcare

1340 Highland Ave.

Duarte, CA 91010

SUMMARY STATEMENT OF DEFICIENCIES

During a review of the facility's current Policy & Procedure (P&P) titled, Care Planning - Interdisciplinary Team, revised March 2022, the P&P indicated Comprehensive, person-centered care plans are based on resident assessments and developed by an interdisciplinary team (IDT).

The IDT includes but is not limited to a) the resident's attending physician; b) a registered nurse with responsibility for the resident; c) a nursing assistant with responsibility for the resident; d) a member of the food and nutrition services staff; e) to the extent practicable, the resident and/or the resident's representative; and f) other staff as appropriate or necessary to meet the needs of the resident, or as requested by the resident.

The interdisciplinary team is responsible for the development of resident care plans.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in DUARTE, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from ROYAL TERRACE HEALTHCARE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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