Deep Creek Health & Rehab: Pest Control Failures - VA
That detail came from the facility's own Certified Dietary Manager, who acknowledged during an inspection on September 17 that flies appeared in the kitchen periodically. He told inspectors the kitchen situation was actually the less serious problem. The rest of the building, he said, was worse.
A federal inspector saw one of those flies firsthand, circling the kitchen during a tour that morning.
The inspection, a complaint survey completed in September 2025, found that Deep Creek had been operating without reliable pest control services for an extended stretch. The pest control contract had effectively stalled after the vendor suspended services over an unpaid bill. The facility eventually paid the bill, but no one in management followed up to confirm the vendor had actually resumed coming.
That gap fell to the former interim administrator, identified in the report as ADM #2, who held the position from July 2025 until September 12, just five days before inspectors arrived. He told inspectors he had noticed pest activity in the building during his final month on the job and asked the Maintenance Director about it. The Maintenance Director told him services were on hold because the account hadn't been paid.
ADM #2 said he then contacted the corporate accounts payable clerk, confirmed the bill was settled, and assumed the vendor would pick up where it left off. He never called the pest control company directly to ask.
"He did not contact the pest control vendor to verify the status of current services for the facility," the inspection report states.
Residents had been raising the alarm since August. The former interim administrator said he was aware of complaints from residents about flies, and traced part of the problem to the door leading to the outdoor smoking patio. Residents were propping it open, which let insects in. Staff were educated to watch the door and keep it from being held open too long.
The Director of Nursing told inspectors she was aware of what she described as "gnats" circulating through the building, and said she had heard about it through morning meetings. She said she expected the Maintenance Director to review logbooks at each nursing station daily, flag any pest sightings, and bring updates to those same morning meetings. If the problem was beyond his ability to fix, she said, he should coordinate with management and bring in the vendor.
The administrator who took over after September 12, identified as ADM #1, described a similar chain of expectations: residents report to staff, staff report to supervisors, supervisors bring it to the morning meeting, the Maintenance Director handles it that day. If the Maintenance Director couldn't resolve it, the vendor gets called.
What the report describes is a facility where everyone expected someone else to close the loop, and nobody did. The pest control account lapsed. The vendor stopped coming. Residents complained about flies in August. Management connected the dots on the payment issue but stopped short of picking up the phone to confirm services would restart. Flies were still in the kitchen five weeks later when a federal inspector walked through the door.
The violation was cited under the federal standard requiring nursing facilities to maintain a safe, clean, and comfortable environment, and was classified as causing minimal harm or potential for actual harm, with many residents affected.
The Dietary Manager's comment lingers. Whatever was happening in the kitchen with the parchment paper, he said, it was nothing compared to the rest of the building.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Deep Creek Health & Rehabilitation from 2025-09-19 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 28, 2026 · Our methodology
Deep Creek Health & Rehabilitation in CHESAPEAKE, VA was cited for violations during a health inspection on September 19, 2025.
He told inspectors the kitchen situation was actually the less serious problem.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.