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Complaint Investigation

Westview Healthcare Center

March 27, 2026 · Auburn, CA · 12225 Shale Ridge Lane
Citations 1
CMS Rating 3/5
Beds 205
Provider ID 055776
Healthcare Facility
Westview Healthcare Center
Auburn, CA  ·  View full profile →
Inspection Summary

Westview Healthcare Center in Auburn, CA — inspection on March 27, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0555
Resident Rights Deficiencies

resident's most important information) and profile on 3/27/26 at 11:30 a.m., contained the name of the

about the RP's request.

During an interview and review of Resident 1's profile on 3/27/26 at 12:27

she did not want Resident 1 to be seen by PD, who was facility's contracted psychiatrist.

The SSA stated she was not aware if Resident 1 had been seen by PD.

Upon reviewing Resident 1's clinical records, the SSA stated, I see this [PD] name on resident's profile, but it doesn't look like the resident was seen by her.During a joint interview and record review on 3/27/26 at 12:40 p.m., with DON and ADON, the ADON stated Resident 1's RP was involved in the resident's care and made all treatment decisions on behalf of Resident 1.

The ADON acknowledged that Resident 1's physician's orders contained an order dated 6/12/24 to call spouse with any changes to medications, treatments. any change to care plan - any change at all must be approved by spouse.

The ADON validated that the facility was aware that Resident 1's RP did not want contracted PD to oversee Resident 1's care.

The ADON stated that Resident 1 had been managed by outside psychiatrist selected by resident's RP.

The ADON stated, We discussed this with her in the past, I think December and recently she brought up this concern again.During a further interview and record review on 3/27/26 at 12:40 p.m., with DON and ADON, the ADON reviewed resident's profile and confirmed that PD's name was listed on Resident' 1s profile.

The ADON stated that last week Resident 1's RP brought up her request regarding Resident 1 not be seen by PD.

The ADON added, I have told her that I will remove [PD's] name, but I did not do it yet, did not have chance. I explained to [RP's name] that before the PD sees any residents, she checks with me or nurses.

The ADON stated she did not communicate Resident 1 RP's request to PD.

The ADON stated that she was not aware that the same day she assured Resident 1's RP that PD's name will be removed from the resident's profile, the PD went to Resident 1's room to see the resident.

The ADON stated, .not aware that she went to see [Resident 1].

She should not have his name on her list.

When the ADON was asked if PD stopped by and discussed with ADON which residents she was going to see on that day, the ADON replied No.During a continued interview with DON and ADON on 3/27/26 at 12:40 p.m., the DON stated, We are doing the right things for resident.

There is no harm done to resident.

There were no new orders and no changes to [Resident 1's name] care plan.

The DON and ADON were asked whether having Resident 1's name on psychiatrist's list and who was able to access resident's clinical records prior coming to resident's room, was violation of his rights to privacy, the DON and ADON did not provide the answer.

The DON and ADON did not reply if Resident 1's HIPPA and rights to privacy were violated when his clinical records were reviewed without Resident 1's authorization by RP. A review of the facility's policy titled, Resident Rights, revised in 10/2024, indicated that all residents in the facility had certain rights that were guaranteed by the federal and state laws.

The policy indicated that the resident rights included right to, .Choose a physician and treatment and participate in decisions and care planning.Privacy and confidentiality.

The policy further indicated that the facility prohibited the unauthorized access or disclosure of resident's information.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Auburn, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Westview Healthcare Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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