Heritage Health Care Center
Heritage Health Care Center in GLOBE, AZ — inspection on February 27, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
further stated that following the most recent allegation of abuse and neglect made by Resident #32
have been a potential trigger. It had also been discussed that there had been an attempt to interview
26, 2026, at 2:53 PM, with an LPN (Staff #32), who stated the allegations of abuse and neglect would require understanding of who has made the allegation, and stated that, depending on the person, she would only then report that information to the DON and indicating that she will report or not report allegations and will determine what is reported, depending on the rapport built with the resident.
The LPN also stated that she could not recall that the Resident had disclosed any allegations of abuse or neglect to her or against her, and denied that any allegations of abuse and neglect against her had been untrue due to her character.
The LPN did not state what actions or behaviors of abuse and neglect could look like.A policy titled ?Abuse - Identification of Types', last reviewed May 6, 2025, revealed that it is the policy of the facility to identify abuse, neglect, and exploitation of residents, and misappropriation of resident property.
The policy also revealed that abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, painful or mental anguish, which included verbal abuse.
The policy also revealed that the facility will apply the following definitions to identify abuse, neglect, and exploitation, and that facility staff should report any suspected abuse, neglect, or exploitation to the Executive Director or Director of Nursing.A policy titled ?Abuse - Reporting and Response - No Crime Suspected', last reviewed May 7, 2025, revealed that the facility will report alleged violations related to mistreatment, exploitation, neglect, or abuse, including injuries of unknown source and misappropriation of resident property, and report the results of all investigations to the proper authorities within prescribed timeframes.
The policy also revealed that the facility will ensure that all staff are aware of reporting requirements and support an environment in which staff and others report all alleged violations of mistreatment, exploitation, neglect, or abuse, including injuries of unknown source, and misappropriation of the resident's property.
The policy also revealed that alp associates are mandated to immediately report suspected abuse and/or neglect to their immediate supervisor and/or facility representative, and must be reported to the supervisor regardless of the time lapse since the incident occurred.
The policy also revealed that all alleged violations, whether oral or in writing, must be reported to the facility and to other officials in accordance with State law through established procedures.
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.