Care Partners Eau Claire West Loses License - WI

EAU CLAIRE, WI — The Wisconsin Department of Health Services has revoked the operating license of Care Partners Eau Claire West, an assisted living facility located at 5110 Stonewood Drive, forcing the relocation of all 51 current residents following years of compliance failures and repeat violations that caused actual harm to residents.

According to reporting by WEAU, state officials spent four years working with the facility to address ongoing safety and compliance problems. In 2023, Care Partners Eau Claire West entered into a formal agreement with the Wisconsin Department of Health Services that outlined specific conditions the facility was required to meet in order to maintain its operating license.

However, an enforcement letter dated December 18 revealed that the facility received repeat citations for violations that caused actual harm to residents, directly violating the terms of the 2023 agreement, as reported by WEAU. The decision to revoke the license came after state officials determined the facility failed to demonstrate sustained compliance despite multiple intervention attempts over a four-year period.

According to reporting by 715Newsroom.com published March 4, 2026, the facility operates 60 total beds, including 40 assisted living beds and 20 memory care beds. The Department of Health Services cited the facility for multiple violations related to failing to provide proper notice to at least seven residents before pursuing involuntary discharge, according to 715Newsroom.com.

Federal and state regulations require assisted living facilities to provide residents with adequate written notice before any involuntary discharge or transfer, and mandate that such discharges only occur under specific circumstances such as medical necessity, resident safety concerns, or nonpayment. Facilities that fail to follow proper discharge procedures violate residents' rights to due process and can cause significant harm through sudden displacement.

The license revocation represents one of the most serious enforcement actions available to state health officials. Unlike conditional licenses or probationary status, a full license revocation requires the facility to cease operations and arrange for the safe transfer of all residents to alternative care settings.

Relocation of Residents

All 51 current residents of Care Partners Eau Claire West must be relocated to other assisted living or memory care facilities. State regulations require that the facility work with residents, families, and the Department of Health Services to ensure safe and appropriate placement that meets each resident's care needs.

The relocation process can be particularly challenging for residents in memory care units, where changes in environment and routine can cause confusion, anxiety, and decline in cognitive function. Families of affected residents should receive information about available placement options and support services during the transition.

Resources for Families

Families with loved ones at Care Partners Eau Claire West or those seeking information about assisted living facility standards can contact the National Long-Term Care Ombudsman Resource Center at 1-800-677-1116. The ombudsman program provides free, confidential advocacy services for residents of nursing homes, assisted living facilities, and other long-term care settings.

Wisconsin residents can also file complaints about long-term care facilities directly with the Wisconsin Department of Health Services Division of Quality Assurance. Additional resources and support information is available through the National Ombudsman Resource Center website at ltcombudsman.org.

Families currently navigating the relocation process should request copies of their loved one's care plan, medication lists, and any relevant medical documentation to ensure continuity of care at a new facility. They should also inquire about visiting potential new facilities and reviewing inspection reports before making placement decisions.